Submitting a Proactive Case

To submit a proactive case to JSS, follow these steps:

1. Select Proactive Case Manager in the AIM navigation area. The Proactive Case Manager table appears.
2. On the Proactive Case Management table, click Submit Proactive Case. The Create Proactive Case page appears.

   

3. Provide the necessary information to submit a case to JSS. For more information about the information to provide, see Create Proactive Case Page Description.
4. Click Next Step. The Create Proactive Case - Specify Platforms page appears.

   

   This table only displays devices associated to the organization selected on the Create Proactive Case page.

5. Select the device platforms that you want to be included in the proactive case. For more information about the Create Proactive Case - Specify Platforms page, see Create Proactive Case - Specify Platforms Table Descriptions.
6. Click Finish. The proactive case is sent to JSS and saved in the AIM database.

Create Proactive Case Page Description

• Create Proactive Case Page Button Description
• Create Proactive Case Page Field Descriptions

Create Proactive Case - Specify Platforms Table Descriptions

• Create Proactive Case - Specify Platforms Command Button Table Descriptions
• Create Proactive Case - Specify Platforms Table Description