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Organization
|
The organization from which the case was created.
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Not allowed to modify
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N/A
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Set by the user that created the case
|
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Synopsis
|
Textual description of the proactive case. This field is a link
and can be used to navigate to the detail screen of the proactive
case.
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Not allowed to modify
|
N/A
|
Set by the user that created the case
|
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Platforms
|
Device platforms specified to be upgraded.
|
Not allowed to modify
|
N/A
|
Set by the user that created the case
|
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Issued
|
Date and time that the case was created.
|
Not allowed to modify
|
Date and time: YYYY-MM-DD 24-hour time
|
N/A
|
|
Due Date
|
The date by which the customer needs a response from JSS.
|
Not allowed to modify
|
N/A
|
Set by the user that created the case
|
|
Owner
|
The user who opened the proactive case..
|
Not allowed to modify
|
Owner—Any valid AIM login username.
Status:
- Assigned
- In progress
- Completed
|
User who created the case (Assigned)
|
|
Status/Case ID
|
The JSS status of this proactive case. After the case has been
created, the case ID appears. The case ID is assigned by JSS for the
proactive case. This field is a link used to navigate to the JSS Case
Management page
|
Not allowed to modify
|
Status:
- Submitted
- Created
- Updated
|
Empty until case has been created/submitted
|
|
Flag
|
Indicates if this entry has been flagged to the user for inspection.
A flag appears in the Flag column of the Proactive Case Manager table.
|
A flag can be removed using the Clear Flag action
|
N/A
|
N/A
|