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Type
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Type of proactive case (for example, Software Upgrade Assessment
is supported in this release.
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Not allowed to modify
|
N/A
|
Software Upgrade Assessment
|
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Organization
|
Organization from which the case was created.
|
Not allowed to modify
|
N/A
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Set by the user that created the case
|
|
Status
|
The JSS case status of this proactive case.
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Not allowed to modify
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Submitted, Created, Updated
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Submitted
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Case ID
|
The case ID generated and used by JSS for the proactive case.
This field is a link and can be used to navigate into the Juniper
Networks Case Management application.
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Not allowed to modify
|
N/A
|
Empty until the case is created.
|
|
Synopsis
|
Text description of the proactive case.
|
Not allowed to modify
|
N/A
|
Set by the user that created the case
|
|
Due Date
|
Date by which the customer must receive a response from JSS.
|
Not allowed to modify
|
Blank or Valid Date
|
Set by the user that created the case
|
|
Platforms
|
Device platforms specified to be upgraded
|
Not allowed to modify
|
N/A
|
Set by the user that created the case
|
|
Devices Impacted
|
Comma-separated list of devices that are to be upgraded in the
specified organization, which the current user has access to.
|
Not allowed to modify
|
N/A
|
N/A
|
|
Release
|
Software release specified when the case is created (for example,
9.1).
|
Not allowed to modify
|
N/A
|
Set by the user that created the case.
|
|
Version
|
Software version specified when the case is created (for example,
R1).
|
Not allowed to modify
|
N/A
|
Set by the user that created the case.
|
|
Problem Description
|
The “AIM Generated” section is generated when the
case is created by the application. This section lists the platforms
specified, the release to which to upgrade, and the devices impacted
with their current software versions.
The “Customer Specified” paragraph is the comments
or questions the user wanted to convey to the JSS engineer specified
during creation of the case.
|
Not allowed to modify
|
N/A
|
Set by the user that created the case.
|
|
Email List
|
List of e-mail addresses, separated by commas, to be sent when
the case is submitted to JSS.
|
Not allowed to modify
|
65535 characters
|
Set by the user that created the case
|
|
Issued
|
The date and time that the case was created.
|
Not allowed to modify
|
Date and time: YYYY-MMDD 24-hour time
|
N/A
|
|
Owner
|
This drop-down list box lists the available AIM users that can
be assigned ownership for this proactive case. To change the owner,
select a different one in the drop-down list.
|
User with correct ownership privilege.
|
Users that have access to this case.
|
User that created the case
|
|
Owner Status
|
This drop-down list box lists the available status options for
the owner.
|
Only current owner can modify
|
- Assigned
- In Progress
- Completed
|
Assigned
|
|
Flagged to Users
|
List of users to which this case has been flagged or alerted
|
No privilege required
|
N/A
|
Blank
|