Objectives

This guide provides a reference for you to install, set up, and use the Advanced Insight Solutions (AIS) product. AIS is a Juniper Networks product that provides reactive and proactive support for Juniper Networks routing platforms (devices) in customer networks that have been configured for and are running Advanced Insight Scripts (AI-Scripts), which are specialized JUNOS event scripts.

AIS consists of three major elements:

• AI-Scripts that are configured to run on Juniper Networks devices. AI-Scripts detect incident and intelligence information and send it to archive locations.
• The Advanced Insight Manager (AIM) application collects incident and intelligence information from archive locations and provides a single control point to manage information flow and to receive incident resolution and intelligence updates.
• Juniper Support Systems (JSS) receives incident case requests from AIM and sends intelligence updates based on intelligence information from devices, specialized tools, and engineering expertise.

  Note: This guide documents Release 1.1 of the Advanced Insight Solutions product. For additional information about AIS—either corrections to or information that might have been omitted from this guide—see the AIS Release Notes at http://www.juniper.net/techpubs/.