Flagging a Proactive Case to a User

Flagging a proactive case is used to inform other users who might be impacted or need to be aware of an proactive case.

You can flag a proactive case to a user. Flagging a proactive case displays that proactive case in My AIM Home.

Proactive cases that are bold indicate that they have been flagged to you since the last time you logged into AIM.

To flag a proactive case to a user from My AIM Home or the Proactive Case Manager user interface, follow these steps:

1. Use the Proactive Case Manager table in My AIM Home or select Proactive Case Mgr in the AIM navigation area. Proactive Case Manager appears.

   

2. On the Proactive Case Detail page, click Flag to Users. The Flag To Users page appears.

   

   The Flag to Users page lists the available AIM users that can be assigned to a proactive case.

3. On the Flag to Users page, select the user(s) to which you want to flag the proactive case.
4. Click Save. A flag appears in the Flag column for that case when the flagged user logs into AIM.