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Type
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Type of Proactive Case. Maps to Issue Sub Type in Case
Manager.
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Not allowed to modify
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N/A
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Software Upgrade Assessment
|
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Organization drop-down list box
|
The component containing the organizations to which the current
user has access.
Maps to Choose a Site in Case Manager.
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Submit Case
|
N/A
|
Blank
|
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Synopsis
|
Textual description of the proactive case.
Maps to the Synopsis on the Case Manager page.
|
Submit Case
|
200 characters
|
Blank
|
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Due Date
|
Date by which the customer needs JSS to respond.
|
Submit Case
|
Blank or Valid Date
|
Blank
|
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Release
|
Software release the customer wants to find out if the specified
platform is compatible with so that the devices of that platform can
be upgraded.
Maps to Release on the Case Manager page.
|
Submit Case
|
Valid release format (for example, 9.1)
|
Blank
|
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Version
|
Software version the customer wants to find out if the specified
platform is compatible with so that the devices of that platform can
be upgraded. Maps to Version on the Case Manager page.
|
Submit Case
|
Valid release format (for example R1)
|
Blank
|
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Problem Description
|
Comments or questions the user wants to convey to the JSS engineer.
Note:When the case is generated,
the application generates information to be included in this field:
lists the platforms specified, the release to which to upgrade, and
the devices impacted with their current software versions.
Maps to Problem Description on the Proactive Case page.
|
Submit Case
|
65535 characters
|
Blank
|
|
Email List
|
List of e-mail addresses, separated by commas, to be sent when
the case is submitted to JSS.
Maps to Additional Email Recipients on the Proactive
Case Manager page.
|
Submit Case
|
65535 characters
|
The e-mail list specified for the selected organization.
|
