AIS Key Benefits

AIS provides a comprehensive set of tools and processes designed to automate the delivery of reactive and proactive support services for Juniper Networks devices running on the networks. AIS, for full intended functionality, requires an annual subscription to Juniper Support Systems (JSS) support services and Advanced Insight Manager application licensing, and capacity licenses for the number of devices you want AIS to manage and support. See Juniper Networks J-Care Technical Services and AIS Functionality.

AIM provides the following key benefits:

• Advanced Insight Scripts (AI-Scripts)—These JUNOS operation (op) scripts, that need to be installed and activated on Juniper Networks devices, reduce network downtime significantly by automatically detecting, collecting, and depositing incidents and intelligence information necessary for Juniper Support Systems (JSS) to quickly and efficient resolve cases and proactively identify customer-specific issues before they become problems. For more detailed information about AI-Scripts, see Installing and Understanding AI-Scripts
• Advanced Insight Manager (AIM)—This application reduces the cost of service license agreements (SLAs) violations by providing a faster, more efficient reaction to incidents and intelligence information. Incidents and intelligence information is easily flagged to the right users so that they can quickly request case resolution from JSS and intelligence updates. AIM connects to where devices deposit incident and intelligence information and provides a central point of control for case resolution status and intelligence updates. Reaction policies can be designed to alert the network administrator or third-party network management system (NSM) of key incidents, alerts, and intelligence information. All communication between AIM and JSS occurs over a secure channel, and each transaction is authenticated and verified by JSS. For more information about using AIM, see Using Advanced Insight Manager.
• JSS—Reduces the amount, severity, and duration of network outages by using the Juniper Networks engineering expertise and customized tools to quickly resolving cases and communicating case status with AIM.