The AIM user is responsible for monitoring problem and intelligence events from devices and intelligence messages from JSS and submitting cases to JSS for resolution. Users are able to view only incidents and intelligence messages to which they have appropriate permissions. Permissions are based on the user group(s) to which users are assigned and the association of those user groups to specified device groups. AIM users have access to organizations and the devices contained in them based on their user group and device group associations. For more information about AIM user privileges, see AIM User Privileges.