Juniper Support Systems (JSS)

Juniper Support Systems (JSS) resolves incident cases and proactive analysis information from the customer's network, Juniper Networks internal product knowledge, and Juniper Networks knowledge base to provide intelligence updates.

All communication between AIM and JSS are over a secure channel and each transaction is authenticated and verified by JSS.

• If the customer enrolls in AIS Base Service (Incident-Driven Online Service), incidents can be reported to Juniper Support Systems to open a case to with all relevant information
• If the customer enrolls in AIS Proactive Service (Intelligence-Driven Online Service), data collected periodically from the routers is sent to JSS. The customer determines how often and the amount of proprietary configuration intelligence information to share with JSS.