Incident Details (Incident for Device) Page Description

Table 64 describes the fields on the Incident for Device page.

Table 64: Incident for Device Command Button Descriptions

Button Name	Description	Privileges	Enabled/ Disabled	Results
Submit Case	Submits the selected Incident to Juniper so that a JTAC case will be created. Note that this action is only valid if only one incident is selected and if that incident has not already been submitted to the JSS.	AIM User	Enabled when you select an incident.	Case ID submitted message appears.
Save Changes	Saves changes of any modified fields. Priority and Email List cannot be modified if the incident has already been submitted to JSS.	AIM User	Always enabled	Saves changes to AIM database.
Create Policy	Initiates creation of a Reaction Policy. If any Incidents are selected, the policy created will be scoped to just those incidents specified. If no Incidents are selected, then the policy will be applied to all the Incidents in the system.	AIM User	Always enabled	Displays Reaction Policies page.
Flag to Users	Sets which user the incident is flagged for attention and review.	AIM User	Enabled when you select an incident.	Removes the flag.
View JMB	Displays detailed information about the selected incident.	AIM User	Enabled when you select an incident.	Displays the View JMB page

Table 65 describes the columns in the Incident Manager table.

Table 65: Incident Manager Table Column Descriptions

Column	Description	Range/Length	Default
Priority	Indicates the priority of the selected incident 1—Critical 2—High 3—Medium 4—Low	1-4	Set by the device. The priority can be overridden by a reaction policy
Status	The status of this incident with regards AIM. It relates to the interaction between AIM and JSS case status	Initial, Submitted, Created, and Updated	Sent by JSS.
Case ID	The case ID used by the JSS system. This field provides a link to navigate to the JSS Case Management page.	N/A	Empty until a case is created.
Host ID	Unique identifier representing the specific incident.	N/A	Set by the JUNOS system or AIM if multiple JMBs
Synopsis	Text description of the incident	N/A	Set by the JUNOS system
Platform	Indicates the device platform on which the incident occurred	N/A	Set by the JUNOS system
Problem Description	A description of the incident specified by the device	N/A	Set by the JUNOS system
Release	Release of JUNOS software running on the device	N/A	Set by the JUNOS system
Version	Version of JUNOS software running on the device	N/A	Set by the JUNOS system
Email List	List of e-mail addresses to be sent a message when a case is submitted to JSS	65535 characters	You set the e-mail list in AIM general settings
Received	Time that the incident was detected by AIM	Date and time	N/A
Owner	User that has currently ben assigned ownership of this incident	Any valid user login for AIM	Bland
Owner Status	Incident owner's status regarding the resolution of the incident	Unassigned, Assigned, In progress, and Completed	Unassigned
Flagged to Users	List of users to which the current incident has been flagged or notified	N/A	Blank

The Incident for Details page lets you perform the following AIM actions:

• Submit a case, as described in Submitting a Case Request.
• Create an incident reaction policy, as described in Creating a Policy.
• Flag an incident to a user, as described in Flagging an Incident To a User.
• View an incident Juniper Message Bundle (JMB), as described in Viewing Incident Juniper Message Bundle (JMB)
• Change Incident owner status, as described in Change Incident Owner Status