Contact Juniper Networks

For technical support, contact Juniper Networks at support@juniper.net.

If you are reporting a software problem, please issue the following command from the CLI before contacting support:

 user @host> request support information | save filename
 

For documentation issues, contact Juniper Networks at tech-doc@juniper.net.

To provide a core file to Juniper Networks for analysis, gzip the file, rename the file to include your company name, copy it to ftp.juniper.net:pub/incoming, and then send the filename, along with software version information (the output of the show version command) and the configuration, to support@juniper.net.