If the problem cannot be resolved by the JTAC technician a Return Materials Authorization (RMA) number is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.
Note: Do not return any component to Juniper Networks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case Manager link at http://www.juniper.net/support/, or call 1-888-314-JTAC (within the United States) or 1-408-745-9500 (outside the United States).
When you need to return a component:
The support representative validates your request and issues an RMA number for return of the component.