Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list the router components and their serial numbers, enter the following command-line interface (CLI) command:
user@host> show chassis hardware
Hardware inventory: Item Version Part number Serial number Description Chassis 015810200500 J6350 Midplane REV 00 710-012339 System IO REV 00 710-012315 JX350 System IO Routing Engine REV 00 710-012151 RE-J6350-3400 HW crypto Crypto accelerator FPC 0 FPC PIC 0 4x GE Base PIC
Note: In the show chassis hardware command, the PIM slot number is reported as an FPC number and the PIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label attached to the component body.
The following sections describe the label location on each type of component: