After you have located the serial numbers of the components you need to return, contact Juniper Networks Technical Assistance Center (JTAC) in one of the following ways.
You can contact JTAC 24 hours a day, seven days a week.
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.
When requesting support from JTAC by telephone, be prepared to provide the following information: