Troubleshooting SRX5800 Services Gateway IOCs and Flex IOCs

Problem

The IOCs or Flex IOCs are not functioning normally.

Solution

• Monitor the green LED labeled OK on the craft interface corresponding to the slot as soon as an IOC is seated in an operating services gateway.

  The Routing Engine downloads the IOC software to it under two conditions: the IOC is present when the Routing Engine boots Junos, and the IOC is installed and requested online through the CLI or push button on the front panel. The IOC then runs diagnostics, during which the OK LED blinks. When the IOC is online and functioning normally, the OK LED lights green steadily.

• Make sure the IOC is properly seated in the midplane. Check that each ejector handle has been turned clockwise and is tight.
• Check the OK/FAIL LED on the IOC and OK and FAIL LEDs for the slot on the craft interface. When the IOC is online and functioning normally, the OK LED lights green steadily.
• Issue the CLI show chassis fpc command to check the status of installed IOCs. As shown in the sample output, the value Online in the column labeled State indicates that the IOC is functioning normally:
  user@host> show chassis fpc

                Temp  CPU Utilization (%)   Memory    Utilization (%)
  Slot State            (C)  Total  Interrupt      DRAM (MB) Heap     Buffer
    0  Online            41      9          0       1024       15         57
    1  Online            43      5          0       1024       16         57
    2  Online            43     11          0       1024       16         57
    3  Empty
    4  Empty
    5  Online            42      6          0       1024       16         57
   

  For more detailed output, add the detail option. The following example does not specify a slot number, which is optional:

  user@host> show chassis fpc detail

  
  Slot 0 information:
    State                                 Online
    Temperature                        41 degrees C / 105 degrees F
    Total CPU DRAM                   1024 MB
    Total RLDRAM                      256 MB
    Total DDR DRAM                   4096 MB
    Start time:                           2007-07-10 12:28:33 PDT
    Uptime:                               1 hour, 33 minutes, 52 seconds
  Slot 1 information:
    State                                 Online
    Temperature                        43 degrees C / 109 degrees F
    Total CPU DRAM                   1024 MB
    Total RLDRAM                      256 MB
    Total DDR DRAM                   4096 MB
    Start time:                           2007-07-10 12:28:38 PDT
    Uptime:                               1 hour, 33 minutes, 47 seconds
  Slot 2 information:
    State                                 Online
    Temperature                        43 degrees C / 109 degrees F
    Total CPU DRAM                   1024 MB
    Total RLDRAM                      256 MB
    Total DDR DRAM                   4096 MB
    Start time:                           2007-07-10 12:28:40 PDT
    Uptime:                               1 hour, 33 minutes, 45 seconds
  Slot 5 information:
    State                                 Online
    Temperature                        42 degrees C / 107 degrees F
    Total CPU DRAM                   1024 MB
    Total RLDRAM                      256 MB
    Total DDR DRAM                   4096 MB
    Start time:                           2007-07-10 12:28:42 PDT
    Uptime:                               1 hour, 33 minutes, 43 seconds
   

  For further description of the output from the commands, see the Junos System Basics and Services Command Reference.