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Home > Support > Technical Documentation > QFX Series > Packing a QFX3500 Device or Component for Shipping
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Related Documentation

  • QFX Series
  • Returning a QFX3500 Device or Component for Repair or Replacement
 

Packing a QFX3500 Device or Component for Shipping

If you are returning a QFX3500 device or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

Before you pack a QFX3500 device or component:

  • Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage. See Prevention of Electrostatic Discharge Damage.
  • Retrieve the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contacting Customer Support to Obtain a Return Materials Authorization for a QFX Series Device or Component.

Ensure that you have the following parts and tools available:

  • ESD grounding strap.
  • Antistatic bag, one for each component.
  • If you are returning the chassis, an appropriate screwdriver for the mounting screws used on your rack or cabinet.

This topic describes:

  • Packing a QFX3500 Device for Shipping
  • Packing QFX3500 Device Components for Shipping

Packing a QFX3500 Device for Shipping

To pack a QFX3500 device for shipping:

  1. Connect a management device to the console (CON) port in a QFX3500 device. For instructions about connecting a management device to the console (CON) port, see Connecting a QFX Series Device to a Management Console.

    Tip: You can also shut down the QFX3500 device from a management device on your out-of-band management network. For instructions about connecting a management device to the management (C0 or C1) port, see Connecting a QFX3500 Device to a Network for Out-of-Band Management.

  2. Shut down the QFX3500 device from the external management device by issuing the request system halt operational mode CLI command. This command shuts down the device gracefully and preserves system state information. A message appears on the console confirming that the operating system has halted.

    You see the following output (or something similar, depending on the hardware being shutdown) after entering the command:

    Shutdown NOW!
    [pid 1764]
    
    user@device>
    
    *** FINAL System shutdown message from user@device ***
    System going down IMMEDIATELY
    
    
    JWaiting (max 300 seconds) for system process `vnlru_mem' to stop...done
    Waiting (max 300 seconds) for system process `vnlru' to stop...done
    Waiting (max 300 seconds) for system process `bufdaemon' to stop...done
    Waiting (max 300 seconds) for system process `syncer' to stop...
    Syncing disks, vnodes remaining...4 1 1 1 0 0 done
    
    syncing disks... All buffers synced.
    Uptime: 1d19h22m25s
    
    The operating system has halted.
    Please press any key to reboot.
    

    Caution: The final output of any version of the request system halt command is the “The operating system has halted. Please press any key to reboot” message. Wait at least 60 seconds after first seeing this message before following the instructions in Step 4 through Step 6 to power off the device.

  3. Attach the grounding strap to your bare wrist and to a site ESD point.
  4. If the AC power source outlet has a power switch, set it to the OFF (O) position for both power supplies.
  5. Gently pull out the male end of the power cords connected to the power source outlets.
  6. Remove the power cords from each power supply faceplate by detaching the power cord retainer and gently pulling out the female end of the power cords connected to each power supply faceplate.
  7. Remove the cables that connect the device to all external devices.
  8. Remove all field-replaceable units (FRUs) from the device.
  9. Have one person support the weight of the device while another person unscrews and removes the mounting screws.
  10. Remove the device from the rack or cabinet (see Chassis Lifting Guidelines for a QFX3500 Device) and place the device in an antistatic bag.
  11. Place the device in the shipping carton.
  12. Place the packing foam on top of and around the device.
  13. If you are returning accessories or FRUs with the device, pack them as instructed in Packing QFX3500 Device Components for Shipping.
  14. Replace the accessory box on top of the packing foam.
  15. Close the top of the cardboard shipping box and seal it with packing tape.
  16. Write the RMA number on the exterior of the box to ensure proper tracking.

Packing QFX3500 Device Components for Shipping

Caution: Do not stack device components. Return individual components in separate boxes if they do not fit together on one level in the shipping box.

To pack and ship QFX3500 device components:

  • Place individual FRUs in antistatic bags.
  • Ensure that the components are adequately protected with packing materials and packed so that the pieces are prevented from moving around inside the carton.
  • Close the top of the cardboard shipping box and seal it with packing tape.
  • Write the RMA number on the exterior of the box to ensure proper tracking.
 

Related Documentation

  • QFX Series
  • Returning a QFX3500 Device or Component for Repair or Replacement
 

Published: 2012-03-23

 
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