If you are returning an EX3200 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic.

• Ensure that you have retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches.

• Antistatic bag, one for each switch or component
• Phillips (+) screwdriver, number 2

This topic describes:

• Packing an EX3200 Switch for Shipping
• Packing EX3200 Switch Components for Shipping

To pack a switch for shipping:

1. On the console or other management device connected to the switch, enter the CLI operational mode and issue the following command to shut down the switch software:
   user@switch> request system halt

   Wait until a message appears on the console confirming that the operating system has halted.

2. Disconnect power from the switch by performing one of the following:
   • If the power source outlet has a power switch, set it to the OFF (0) position.
   • If the power source outlet does not have a power switch, gently pull out the male end of the power cord connected to the power source outlet.
3. Remove the cables that connect the switch to all external devices. See Disconnecting a Fiber-Optic Cable from an EX Series Switch.
4. Remove all field-replaceable units (FRUs) from the switch.
5. If the switch is installed on a wall, rack, or cabinet, have one person support the weight of the switch while another person unscrews and removes the mounting screws.
6. Remove the switch from the wall, rack, cabinet, or desk and place the switch in an antistatic bag.
7. Place the switch in the shipping carton.
8. Place the packing foam on top of and around the switch.
9. If you are returning accessories or FRUs with the switch, pack them as instructed in the following section.
10. Replace the accessory box on top of the packing foam.
11. Close the top of the cardboard shipping box and seal it with packing tape.
12. Write the RMA number on the exterior of the box to ensure proper tracking.