Information You Might Need to Supply to Juniper Networks Technical Assistance Center

If you are returning a services gateway or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical Assistance Center (JTAC).

When requesting support from JTAC by telephone, be prepared to provide the following information:

• Your existing case number, if you have one
• Details of the failure or problem
• Type of activity being performed on the services gateway when the problem occurred
• Configuration data displayed by one or more show commands
• Your name, organization name, telephone number, fax number, and shipping address