Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.
You can open a case with JTAC on the Web or by telephone.
For international or direct-dial options in countries without toll-free numbers, see http://www.juniper.net/support/requesting support.html
10 April 2009—530-024402-01. Revision 9. Added the Enhanced
Scaling FPC2 (T640–FPC2–ES), the Enhanced Scaling FPC4-1P-ES
(T640–PFC4–1P–ES), and the 10-port Channelized E1/T1
Enhanced IQ (IQE) PIC.
6 February 2009—530-024402-01. Revision 7. Added 4-port Channelized
OC12/STM1 IQE PIC and 1-port OC48/STM16 IQE PIC, Gigabit Ethernet
IQ2E PIC (4-port Type 1, 8-port Type 2, 8-port Type 3, 10–Gigabit
Ethernet IQ2E PIC Type 3), 10-Gigabit Ethernet DWDM OTN PIC.
18 December 2008—530-024402-01. Revision 6. Added 4-port DS3/E3
IQE PIC and 4-port SONET/SDH OC3/STM1 IQE PIC.
30 November 2008—530-024402-01. Revision 5. Added 4-port Channelized
DS3/E3 IQE PIC, 2-port Channelized OC3/STM1 IQE PIC, 1-port Channelized
OC12/STM1 IQE PIC, and 1-port SONET/SDH OC12/STM1 IQE PIC.
17 October 2008—530-024402-01. Revision 4. Added 1000BASE-BX
SFP optical interfaces, support of the MultiServices 500 PIC on the
T640-FPCC3-ES, and caution for the XFP-10G-Z-OC192-LR2 optical transceiver.
28 August 2008—530-024402-01. Revision 3. Removed transceiver,
XENPAK-OTN, for 10-Gigabit Ethernet PIC with XENPAK.
28 July 2008—530-024402-01. Revision 2. Removed EOL Adaptive
Services II PIC. Removed EOL SONET/SDH OC3 and OC12 PICs.
10 March 2008—530-024402-01. Revision 1. Added new transceiver,
XENPAK-OTN, for 10-Gigabit Ethernet PIC with XENPAK.
1 February 2008—530-022474-01. Revision 2. Added the 4-port
10-Gigabit Ethernet LAN/WAN PIC with XFP and the T640 Enhanced Scaling
FPC3 (T1600-FPC3-ES). Removed SONET/SDH OC3c/STM1 PIC (SMF-IR), SONET/SDH
OC12c/STM4 PIC (SMF-IR), SONET/SDH OC12c/STM4 PIC (MM), and SONET/SDH
OC48c/STM16 PIC with SFP.
19 October 2007—530-022474-01. Revision 1. Removed SONET/SDH
OC192c/STM64 PIC (PC-1OC192-SON-SR2). Added first supported JUNOS
release for the software features supported for the Adaptive Services
and MultiServices PICs.
29 June 2007—530-020812-01. Revision 1. Added SONET/SDH OC3/STM1
(Multi-Rate) with SFP and SONET/SDH OC12c/STM4 (Multi-Rate) with SFP.
Removed SONET/SDH OC192c/STM64 PIC (LR).
30 March 2007—530-020472-01. Revision 1. Added SONET/SDH (Multi-Rate)
PICs and MultiServices 500 PIC.
12 January 2007—530-017891-01. Revision 1. Added 8-port Type
3 Gigabit Ethernet IQ2 PIC and 1-port Type 3 10-Gigabit Ethernet IQ2
PIC. Added optical diagnostic support for 1-port and 4-port SONET/SDH
OC48/STM16 PIC with SFP, 1-port, 2-port, and 10-port Gigabit Ethernet
PIC with SFP. 1-port and 2-port Gigabit Ethernet IQ2 PIC with SFP,
4-port Type 1 and 8-port Type 2 Gigabit Ethernet IQ2 PIC with SFP.
Added support for mix of SONET and SDH framing on the same SONET/SDH
OC192/STM64 PIC with XFP. Added illustration for the Type 2 SONET/SDH
OC3/STM1 PIC. Corrected LEDs for Gigabit Ethernet IQ2 PIC with SFP.
Updated first supported release of 4-port Gigabit Ethernet IQ2 PICs
from JUNOS Release 8.0 to JUNOS Release 7.6R2. Updated first supported
release of MultiServices 400 PIC from JUNOS Release 8.1R1 to JUNOS
Release 8.1R2. Removed product reclamation and recycling appendix.
13 October 2006—530-017182-01. Revision 1. Added MultiServices
100 PIC and MultiServices 400 PIC. Added optical diagnostics for 10-Gigabit
Ethernet with XENPAK PIC. Added support for mix of SONET and SDH framing
on the same SONET/SDH OC48/STM16 PIC. Updated first supported release
of 4-port Gigabit Ethernet IQ2 PICs from JUNOS 7.6R2 to JUNOS 8.0.
Corrected maximum distance for 1000BASE-LH SFP transceivers.
28 June 2006—530-016546-01. Revision 1. Added 4-port Type
1 Channelized DS3 IQ PIC, 1-port Type 1 ATM2 OC12/STM4 IQ PIC, 1-port
Type 1 Gigabit Ethernet PIC with SFP, 1-port Type 1 Gigabit Ethernet
IQ PIC with SFP, Type 1 Tunnel PIC, and 40-Gigabit Tunnel PIC. Added
support of Monitoring Services II PIC as of JUNOS 7.1R2 release, and
support of the Adaptive Services II Layer 2 Services PIC as of the
JUNOS 7.5 release. Updated contact information in the product reclamation
and recycling appendix. Corrected the 10-GE XENPACK optical specifications.
Changed first supported JUNOS release for 4-port Type 1 and 8-port
Type 2 Ethernet IQ2 PICs. Added optical monitoring capabilities feature
to the description of the SONET/SDH OC768/STM256 PIC.
13 April 2006—530-015872-01. Revision 1. Added 4-port type
1 and 8-port type 2 Gigabit Ethernet IQ2 PICs, 1-port Type 1 Channelized
OC3 IQ PIC, 1-port Type 1 Channelized STM1 IQ PIC, and 2-port Type
1 ATM2 OC3/STM1 IQ PIC. Added support of 1-port multimode SONET/SDH
OC12c/STM4 PIC as of JUNOS 7.1 release. Added product reclamation
and recycling appendix. Corrected the illustration of the 10GE DWDM
PIC transceiver.
9 January 2006—530-014717-01. Revision 1. Added SONET/SDH OC768/STM256
PIC. Added paragraph referencing Technical Bulletin PSN-2004-12-002.
Changed “First JUNOS Support” for the 10-Gigabit Ethernet
DWDM PIC to 7.5. Removed M5 and M10 router references to the Enhanced
FPC. Added “Average receive power” for the 10-Gigabit
Ethernet PIC with XENPAK (10GBASE-ER PIC Type).
14 September 2005—530-014168-01. Revision 1. Added Monitoring
Services III and ATM IQ E3 PICs.
26 July 2005—530-013677-01. Revision 2. Added 10-Gigabit
Ethernet DWDM PIC.
13 June 2005—530-013677-01. Added ATM2 IQ OC48 PIC.
1 March 2005—530-012984-01. Added Adaptive Services II FIPS
PIC and 10-Gigabit Ethernet PIC.
15 January 2005—530-012543-01. Removed Gigabit Ethernet PIC.
Added the PIC Feature Matrix table. Added the FPC table. Added optical
interfaces to the 10-Gigabit Ethernet PIC with XENPAK.
9 November 2004—Revision 2. Added 4-port Gigabit Ethernet PIC
with SFP.
6 July 2004 —Revision 1.
Copyright © 2009, Juniper Networks, Inc. All rights reserved.
Juniper Networks, the Juniper Networks logo, JUNOS, NetScreen, ScreenOS, and Steel-Belted Radius are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOSe is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.
Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.
