Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC.

• JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at http://www.juniper.net/customers/support/downloads/710059.pdf.
• Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/.
• JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

• Find CSC offerings: http://www.juniper.net/customers/support/
• Search for known bugs: http://www2.juniper.net/kb/
• Find product documentation: http://www.juniper.net/techpubs/
• Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/
• Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/
• Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/
• Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/
• Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

• Use the Case Management tool in the CSC at http://www.juniper.net/cm/ .
• Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, see http://www.juniper.net/support/requesting support.html

Revision History

6 February 2009—530-022475-01. Revision 4. Added supported of EOL PICs on the Enhanced Scaling FPC1 (T640-FPC1-ES).
28 July 2008—530-022475-01. Revision 3. Added Adaptive Services II PIC. Added SONET/SDH OC3 and OC12 PICs.
1 February 2008—530-022475-01. Revision 2. Added SONET/SDH OC3c/STM1 PIC (PC-4OC3-SON-SMIR), SONET/SDH OC12c/STM4 PICs (PB-4OC12-SON-MM and PB-4OC12-SON-SMIR), and SONET/SDH OC48c/STM16 PIC with SFP (PB-1OC48-SON-SFP). Added EOL PIC support on the T640 Enhanced Scaling FPC3.
12 October 2007—530-022475-01. Revision 1. Added SONET/SDH OC192c/STM64 PIC (PC-1OC192-SON-SR2).
29 June 2007—530-011117-01. Revision 6. Added SONET/SDH OC192c/STM64 PIC (PC-1OC192-SON-LR).
28 February 2007—530-011117-01. Revision 5. Removed the 10-port Gigabit Ethernet PIC. Updated optical information for the 10-Gigabit Ethernet PIC. Corrected the FPC throughput.
15 January 2005—530-011117-01. Revision 4. Added Gigabit Ethernet PICs. Updated information about installing combinations of PICs on a single Enhanced FPC.
9 November 2004—530-011117-01. Revision 3.
17 May 2004—530-011117-01. Revision 2.
16 March 2004—530-011117-01. Revision 1.

Copyright © 2009, Juniper Networks, Inc. All rights reserved.

Juniper Networks, the Juniper Networks logo, JUNOS, NetScreen, ScreenOS, and Steel-Belted Radius are registered trademarks of Juniper Networks, Inc. in the United States and other countries. JUNOSe is a trademark of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Products made or sold by Juniper Networks or components thereof might be covered by one or more of the following patents that are owned by or licensed to Juniper Networks: U.S. Patent Nos. 5,473,599, 5,905,725, 5,909,440, 6,192,051, 6,333,650, 6,359,479, 6,406,312, 6,429,706, 6,459,579, 6,493,347, 6,538,518, 6,538,899, 6,552,918, 6,567,902, 6,578,186, and 6,590,785.