Skip to content

Support



Juniper was the first North American IP routing vendor to achieve the prestigious TL 9000 certification by the Quality of Excellence for Suppliers of Telecommunications (QuEST) Forum in the router category, for design, development, provision and service and support.



What is J-Care?

It's the world-class service and support that you expect from a company that delivers the industry's best infrastructure and security products. With J-Care, you now have the confidence knowing that Juniper will do our part to keep you on top of the world!


Setting or Deleting the Rescue Configuration (CLI Procedure)

A rescue configuration is a previously defined, valid configuration with a known state that you can rollback to at any time.

You use the rescue configuration when you need to roll back to a known configuration or if your switch configuration and/or the backup configuration files become damaged beyond repair or if you loose management access to the switch.

The rescue configuration must have been set previously either through the J-Web interface or the CLI.

To set the current active configuration as the rescue configuration:

user@switch> request system configuration rescue save
user@switch>

Activate the rescue configuration you have loaded:

[edit]
user@switch# rollback rescue
load complete
[edit]
user@switch# commit

To delete an existing rescue configuration:

user@switch> request system configuration rescue delete

Note: If the rescue configuration does not exist, or if the rescue configuration is not a complete, viable configuration, the rollback command fails, an error message appears, and the current configuration remains active.