Technical Documentation
request support information
Syntax
Syntax (EX Series Switch and MX Series Router)
Syntax (TX Matrix Router)
Syntax (TX Matrix Plus Router)
Release Information
Command introduced before Junos OS Release 7.4.
Command introduced in Junos OS Release 9.0 for EX Series switches.
Description
Display information about the system. Issue this command before contacting customer support, and then include the command output in your support request. Output from this command varies somewhat, depending on which platform you issue the command from. However, the command always executes a series of show commands, with the appropriate information for your device automatically included.
Options
all-chassis | — | (TX Matrix and TX Matrix Plus routers) (Optional) Display system information for all chassis. |
all-lcc | — | (TX Matrix and TX Matrix Plus routers) (Optional) On a TX Matrix router, display system information for all T640 routers (or line-card chassis) connected to the TX Matrix router. On a TX Matrix Plus router, display system information for all chassis for all T1600 routers (or line-card chassis) connected to the TX Matrix Plus router. |
all-members | — | (EX Series switches and MX Series routers) (Optional) Display system information for all members of the Virtual Chassis configuration. |
lcc number | — | (TX Matrix and TX Matrix Plus routers) (Optional) On a TX Matrix router, display system information for a specific T640 router that is connected to the TX Matrix router. On a TX Matrix Plus router, display system storage information for a specific T1600 router that is connected to the TX Matrix Plus router. Replace number with a value from 0 through 3. |
local | — | (EX Series switches and MX Series routers) (Optional) Display system information for the local Virtual Chassis member. |
member member-id | — | (EX Series switches and MX Series routers) (Optional) Display system information for the specified member of the Virtual Chassis configuration. On EX Series switches, replace member-id with a value appropriate for that Virtual Chassis configuration. On MX Series routers, replace member-id with a value of 0 or 1. |
scc | — | (TX Matrix routers) (Optional) Display system information for the TX Matrix router (or switch-card chassis). |
sfc number | — | (TX Matrix Plus routers) (Optional) Display system information for the TX Matrix Plus router (or switch-fabric chassis). Replace number with 0. |
Additional Information
The show commands issued as a result of this command vary depending on which platform you issue the command from. Output is always appropriate for the device. For example, Table 1 lists the show commands that are called when you issue request support information on an MX Series router.
Table 1: Sample show Commands Called by the request information support command on an MX Series Router
show chassis alarms no-forwarding | show pfe statistics traffic |
show chassis environment no-forwarding | show route summary |
show chassis firmware no-forwarding | show system boot-messages no-forwarding |
show chassis fpc detail | show system buffer no-forwarding |
show chassis hardware detail no-forwarding | show system core-dumps no-forwarding |
show chassis hardware extensive no-forwarding | show system processes extensive no-forwarding |
show chassis routing-engine no-forwarding | show system queues no-forwarding |
show configuration | except SECRET-DATA | show system statistics no-forwarding |
show interfaces extensive no-forwarding | show system storage no-forwarding |
show krt queue | show system uptime no-forwarding |
show krt state | show system virtual-memory no-forwarding |
show pfe statistics error | show version detail no-forwarding |
The no-forwarding option ensures that all mgd processes associated with the show command are properly halted if you break into the output (Ctrl+C) while the command is still running.
Required Privilege Level
maintenance
List of Sample Output
request support information | saverequest support information scc (TX Matrix Router)
request support information sfc (TX Matrix Plus Router)
Output Fields
For information about output fields, see the description for the specific command-–listed in the output– in which you are interested.
Sample Output
request support information | save
user@host> request support information | save goose Wrote 1143 lines of output to 'goose'
user@host>request support information scc (TX Matrix Router)
user@host> request support information scc user@host> show system uptimescc-re0: -------------------------------------------------------------------------- Current time: 2004-09-15 00:49:06 PDT System booted: 2004-09-14 12:53:26 PDT (11:55:40 ago) Protocols started: 2004-09-14 12:54:19 PDT (11:54:47 ago) Last configured: 2004-09-14 13:07:47 PDT (11:41:19 ago) by regress 12:49AM PDT up 11:56, 3 users, load averages: 0.00, 0.02, 0.03 lcc0-re0: -------------------------------------------------------------------------- Current time: 2004-09-15 00:49:06 PDT System booted: 2004-09-14 15:36:41 PDT (09:12:25 ago) Last configured: 2004-09-14 15:38:06 PDT (09:11:00 ago) by root 12:49AM PDT up 9:12, 0 users, load averages: 0.13, 0.05, 0.02 lcc2-re0: -------------------------------------------------------------------------- Current time: 2004-09-15 00:49:06 PDT System booted: 2004-09-14 15:36:47 PDT (09:12:19 ago) Last configured: 2004-09-14 15:38:09 PDT (09:10:57 ago) by root 12:49AM PDT up 9:12, 0 users, load averages: 0.00, 0.00, 0.00
user@host> show version
scc-re0:
--------------------------------------------------------------------------
Hostname: hostA
Model: TX Matrix
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
JUNOS Support Tools Package [7.0-20040908.0]
lcc0-re0:
--------------------------------------------------------------------------
Hostname: hostB
Model: t640
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
lcc2-re0:
--------------------------------------------------------------------------
Hostname: dewey
Model: t640
JUNOS Base OS boot [7.0I20040914_1707_mapte]
JUNOS Base OS Software Suite [7.0I20040907_1922_rtuplur]
JUNOS Kernel Software Suite [7.0I20040914_1707_mapte]
JUNOS Packet Forwarding Engine Support (T-Series) [7.0I20040914_1707_mapte]
JUNOS Routing Software Suite [7.0I20040914_1707_mapte]
JUNOS Online Documentation [7.0I20040914_1707_mapte]
JUNOS Crypto Software Suite [7.0I20040914_1707_mapte]
...
request support information sfc (TX Matrix Plus Router)
user@host> request support information sfc 0 sfc0-re0:
--------------------------------------------------------------------------
root@host> show system uptime no-forwarding
Current time: 2009-05-25 03:43:28 PDT
System booted: 2009-05-25 01:15:04 PDT (02:28:24 ago)
Protocols started: 2009-05-25 01:16:01 PDT (02:27:27 ago)
Last configured: 2009-05-25 03:03:42 PDT (00:39:46 ago) by regress
3:43AM up 2:28, 7 users, load averages: 0.00, 0.00, 0.00
root@host> show version detail no-forwarding
Hostname: aj
Model: txp
JUNOS Base OS boot [9.6-20090519.0]
JUNOS Base OS Software Suite [9.6-20090519.0]
JUNOS Kernel Software Suite [9.6-20090519.0]
...
root@host> show system core-dumps no-forwarding
-rw------- 1 root wheel 152223744 May 25 03:10 /var/crash/vmcore.0
-rw-r--r-- 1 bdeleon field 139417 May 22 10:17 /var/tmp/aj-core-apps-config-n-gres.txt
...
root@host> show chassis alarms no-forwarding
9 alarms currently active
Alarm time Class Description
2009-05-25 01:27:08 PDT Minor LCC 0 Minor Errors
2009-05-25 01:27:08 PDT Minor Spare SIB F13 6 Fault
...
root@host> show chassis hardware detail no-forwarding
Hardware inventory:
Item Version Part number Serial number Description
Chassis JN112F007AHB TXP
Midplane REV 05 710-022574 TS4027 SFC Midplane
FPM Display REV 03 710-024027 DX0282 TXP FPM Display
...
root@host> show system processes extensive no-forwarding
last pid: 6639; load averages: 0.00, 0.00, 0.00 up 0+02:28:54 03:43:28
161 processes: 5 running, 138 sleeping, 18 waiting
Mem: 236M Active, 227M Inact, 104M Wired, 392M Cache, 69M Buf, 2296M Free
Swap: 2048M Total, 2048M Free
PID USERNAME THR PRI NICE SIZE RES STATE TIME WCPU COMMAND
11 root 1 171 52 0K 12K RUN 143:00 96.78% idle
1530 root 1 96 0 38160K 24812K select 2:54 1.12% chassisd
1343 root 1 76 0 0K 12K 0:18 0.00% bcmLINK.0
1345 root 1 76 0 0K 12K 0:15 0.00% brq17: uhci1 uhci*
...
root@host> show pfe statistics error
Slot 4
SLCHIP Error statistics:
SLCHIP 0 1
-------------------------------------------------------
Lin XIF : 0 0
Lin SRCTL : 0 0
...
root@host>show pfe statistics traffic
Packet Forwarding Engine traffic statistics:
Input packets: 2590754 0 pps
Output packets: 2640010 0 pps
Packet Forwarding Engine local traffic statistics:
Local packets input : 2064527
Local packets output : 2115925
Software input control plane drops : 0
Software input high drops : 0
Software input medium drops : 0
Software input low drops : 0
Software output drops : 0
Hardware input drops : 0
Packet Forwarding Engine local protocol statistics:
HDLC keepalives : 0
ATM OAM : 0
Frame Relay LMI : 0
PPP LCP/NCP : 0
OSPF hello : 20048
OSPF3 hello : 109
RSVP hello : 3485
LDP hello : 7191
BFD : 0
IS-IS IIH : 11318
LACP : 0
ARP : 629
ETHER OAM : 930
Unknown : 13212
Packet Forwarding Engine hardware discard statistics:
Timeout : 0
Truncated key : 0
Bits to test : 0
Data error : 0
Stack underflow : 0
Stack overflow : 0
Normal discard : 18060
Extended discard : 0
Invalid interface : 0
Info cell drops : 0
Fabric drops : 0
Packet Forwarding Engine Input IPv4 Header Checksum Error and Output MTU Error statistics:
Input Checksum : 0
Output MTU : 0
root@host> show chassis routing-engine no-forwarding
Routing Engine status:
Slot 0:
Current state Master
Election priority Master (default)
Temperature 32 degrees C / 89 degrees F
CPU temperature 46 degrees C / 114 degrees F
DRAM 3327 MB
...
root@host> show chassis environment no-forwarding
Class Item Status Measurement
Temp PEM 0 OK 30 degrees C / 86 degrees F
...
root@host> show chassis firmware no-forwarding
Part Type Version
Global FPC 4
Global FPC 6
Global FPC 7
...
root@host> show system boot-messages no-forwarding
...