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Targeted PBNs Overview

Service Insight provides Proactive Bug Notifications (PBNs) as a proactive measure to alert you about known issues that can impact the devices in your network. It is an effective means of communicating the information collected while helping one customer fix issues to another customer who could face similar issues in future.

Using this information, which was collected when issues were reported to Juniper Networks, Service Insight identifies devices on your network with similar conditions. When devices are identified on your network to have the similar configuration as those devices on which issues were found, the PBNs associated with these devices are displayed on the Manage PBNs page. These PBNs keep you aware of the possible impacts and also of ways to fix the issue. PBNs also consist of workarounds that suggest temporary fixes and instructions that you can follow to protect your network. Service Insight checks for new PBNs and updates the existing PBNs every 24 hours.

Using The Manage PBNs page, you can scan PBNs to display only those devices that are impacted by the vulnerabilities described by the selected PBN, flag PBNs to users, assign owners to the PBNs, e-mail the PBNs to users, and delete them. You can also create notifications that will alert users when new PBNs arrive or when a new PBN match is found.

Table 1 describes the fields displayed on the Manage PBNs page and the PBNs detail summary view.

Table 1: Manage PBNs Page Fields Description

Field

Description

Title

Short description of the issue found.

Issue Date

Date and time when the issue was recorded.

Juniper ID

Unique ID specified by Juniper Networks that is used to identify the PBN.

Reported Severity

Severity level of the issue. The values are:

  • Minor
  • Critical
  • Major

Resolved In

Date and time when the problem in this PBN was resolved.

Description

Short description of the problem.

Trigger

Conditions that initiated the problem described by the PBN.

Symptom

Conditions that indicate that the problem described by the PBN has occurred.

Work Around

Temporary fix for the problem.

Instructions

Additional information that you can follow.

Relevance

The platforms and device that could be impacted by the problem described by the PBN.

Owner

The user who has been assigned ownership of the PBN using Service Insight.

Flagged to Users

The users who were notified about the PBN using Service Insight.

Published: 2013-06-28