Adding an Event Profile

An event profile is a set of scripts that are selected from an AI-Scripts bundle. Using event profiles, you can specify the event scripts you want to install on the devices. To add an event profile, you can use the default AI-Scripts bundle that is available when you install Service Now, or upload a new AI-Scripts bundle (see Adding a Script Bundle to Service Now).

After you add a script bundle to Service Now, to be able to install the script bundle on the devices, you must create an event profile using this script bundle.

1. From the Service Now task ribbon, select Administration > Event Profiles > Add Event Profile.

   The Add Event Profile page appears.

   Figure 1: Add Event Profile Page

   

   For a description for the fields displayed on this page, see Table 1.

   Table 1: Add Event Profile Page Field Descriptions

   Field	Description
   Profile Name	Name of the event profile that you specify.
   Description	Explanation that you specify about the event profile.
   Script Bundle	List of AI-Scripts bundles that are available in Service Now. This consists of the default AI-Scripts bundle that is available with Service Now and the ones that you upload.
   Find Events	Filters the displayed list of events according to the value you select from the list.
   Show Selected Events	Shows all the events that you have selected.
   Description of the columns in the Add Event Profiles page
   Event Synopsis	Name used to identify the event script.
   Type	Type of event that triggers the event script: Hardware failure Software failure Resource Exhaustion
   Sub Type	Detailed description for the type of event that triggers the event script. For example, file system error, communication error, socket failure, excessive memory utilization, database failure, session error, memory allocation error, initialization error, process error, and so on.
   Priority	Priority level of the event script. The values are: Low Medium High Critical
   Category	Type of event script.

2. Enter an event profile name.
3. (Optional) Enter a description for the event profile.
4. Select a script bundle from the Script Bundle list.

   By default, the script bundle that is set as the default is automatically selected and you can modify this selection if required.

5. (Optional) To add a new script bundle, click Add Script Bundle (see Adding a Script Bundle to Service Now).
6. (Optional) To look for specific events, use the Find Events field.
7. Click Submit.

   An event profile is created with your specifications. To verify, you can view the details of the event profile displayed on the Manage Event Profiles page.

   The Save Event Profile dialog box appears.

8. Click one of the following links based on the required results.

   Link	Result
   Apply this profile to original set of devices	The Potential Exposure to Known Issues page appears and displays information about the selected set of devices. A bang (!) icon is placed next to devices that risk the chance of exposure. Figure 2: Potential Exposure to Known Issues Page (Optional) To export device data in an Excel format, click Export Devices with Exposure to Excel. (Optional) To view a device’s exposure to known issues, click the respective link displayed in the Exposure column. The View Exposure page appears and displays the known issues associated with the respective device. Click Return to Potential Exposure to continue. Click Continue. A confirmation pop-up box lists the final list of devices on which the selected event profile must be installed. You can remove devices from the list by clearing the check boxes of the devices you want to delete. Click Install. The selected event profile is installed on the devices with which it is associated, and the Service Now Devices page appears.
   Apply this profile to devices manually	The Push to Devices page appears. Here you can select Service Now devices on which you want to install the event profile. For more information, see Pushing an Event Profile to Devices.
   Return to the Profiles Page	The event profile installation task is canceled, and the Manage Event Profiles page appears.