Technical Documentation
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AI-Scripts Overview
Advanced Insight Scripts (AI-Scripts) provide the intelligence that devices need to automatically detect and report incident and intelligence events to ensure maximum network uptime.
When AI-Scripts are installed on a device, the device is said to be AIS-enabled. It can then automatically detect and report incidents and informational JMBs. This helps to ensure maximum network uptime.
This section contains the following topics:
What AI-Scripts Do
AI-Scripts perform the following functions:
- React to specific incident events that occur on devices and provide relevant information about the problems for analysis.
- Periodically collect data on events that can be used to predict and prevent risks in the future.
- Package all incident and intelligence event data into a structured format called a Juniper Message Bundle (JMB) and place it in the predefined location on the device memory so that it can be collected and displayed by the second component in the Service Automation solution, Junos Space Service Now. Service Now can be configured to send event data to Juniper Support Systems (JSS), the third component in the Service Automation solution. JSS collects incident and intelligence information from Service Now and sends intelligence information back to Service Now specifically for your network.
AI-Scripts operate in a reactive (incident-driven) mode. When a trigger event occurs and is detected on a device, an AI-Scripts is executed. The AI-Scripts builds a JMB with event and router data, and sends it to Service Now. Each AI-Scripts corresponds to a specific device event. The list of device events that can be detected and reported evolves over time.
You can also create JMBs for specific devices without having to wait for an event to trigger an incident. These JMBs are called on-demand incidents. When you submit an on-demand incident, Service Now calls a predefined on-demand incident profile, which triggers an event and generates the incident.
Events Detected by AI-Scripts
AI-Scripts detect the following types of events:
- Common software events, including daemon and Packet Forwarding Engine crashes
- Common hardware events, such as PIC alarms
- Hardware platform-specific events, such ASIC issues
JMB Contents
The JMB for incidents and informational JMBs contains the following:
- Manifest—basic router and event data
- Trend data (only for informational JMBs)—device counters, statistics, and settings
- Attachments—show command output for the incident event.
