Service Now Devices Overview

You can use Service Now to group network elements and manage multiple devices in a single entity called a device group. Service Now lists the devices that are already a part of the Junos Space platform and that you can import into Service Now. These devices periodically send device information to Service Now for monitoring purposes. Service Now detects and displays devices that do not send device information (device snapshots) for more than 2 weeks.

After you add devices and create device groups, you can perform various operations on them, such as installing and uninstalling AI-Scripts individually on every device or on all the devices in a device group at once, and also deleting them from the Service Now database. Service Now devices are displayed on the Service Now Devices page. You can chose to display the devices either as a table arranged according to organization, device group, hostname, serial number, platform, version, and script bundle, or as icons as shown in Figure 1. Table 1 describes the columns in the Service Now Devices page and the Device Detail dialog box.

Figure 1: Service Now Devices Page

Table 1 describes the fields displayed in the tabular view of the Service Now Devices page and in the Device Details dialog box.

• Add devices from the platform
• Install AI-Script on devices
• Uninstall AI-Script from devices
• Export device data into CSV and Excel format
• Modify device parameters
• Associate devices with auto submit policies
• Delete devices
• Associate devices with a device group