Device Snapshots Overview

Service Now periodically collects and displays Information Juniper Message Bundles (iJMBs) that contain information about devices. iJMBs are also called device snapshots. They are processed and displayed on the Manage Device Snapshot page in the Service Now application. You can upload these device snapshots to JSS, where they are added to the Customer Intelligence Database (CIDB) database, and then processed and analyzed to provide preventive measures.

You can filter the configuration content from device snapshots that are sent to JSS by setting the JMB Filter Level during organization creation (See Adding an Organization) and then track the status of the device snapshot submission to JSS. You can also stop device snapshots from being sent to JSS.

Once AI-Scripts are installed on a device, device snapshots are sent from each device to Service Now, and from Service Now to JSS, every 7 days. The amount of configuration information in a device snapshot that is shared with JSS depends on the JMB Filter Level settings made during the creation of the organization to which the devices belongs.

The device snapshots that are received by Service Now and yet to be submitted to JSS are stored with the status Initial. After the 7 days elapse, the latest device snapshot sent from the device is submitted to JSS. This means that when a device sends multiple device snapshots to Service Now, only the most recent device snapshot is submitted to JSS and the remaining device snapshots are denoted with the status Skipped. Device snapshots are denoted with the Initial status for several reasons. To know why a device snapshot is not submitted to JSS, you can hover over its Status in the Tabular view of the Manage Device Snapshots page.

Devices that have stopped sending information (device snapshots) to Service Now for more than two weeks are also detected and graphically displayed on the Administration page. To list these devices you can click the Devices Not Sending Snapshots bar of the Devices Not Sending Device Snapshots graph. These devices are displayed on the Service Now Devices page where you can view their details and export them to HTML format. The thumbnail view of the Manage Device Snapshots page uses different icons to help you identify snapshots that have been successfully uploaded to JSS and the device snapshots whose submission to JSS failed. For a description of these icons, see Service Now Icons.

• Exporting Device Data into HTML
• Deleting a device snapshot
• Viewing device snapshot Details