Technical Documentation
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Service Now Dashboard Overview
The Service Now dashboard displays notifications and graphically illustrates platforms and devices with most incidents. You can get to the Service Now dashboard in one of the following ways:
- Clicking Service Now from the Junos Space Home page.
- Selecting Service Now from the Application Switcher.
- Selecting Home from any page within the Service Now workspaces.
The Service Now dashboard includes:
Service Now Workspaces
Apart from the Service Central and Administration workspaces, Service Now also provides shortcuts to the Devices and Jobs workspaces by including them in the Service Now task ribbon. Table 1 lists the tasks that can be performed using the Service Now workspaces.
Table 1: Service Now Workspaces
Workspace Icons | Workspace Name | Tasks |
|---|---|---|
 | Service Central | Manage incidents, information messages, and device snapshots; view and delete JMB errors; create and manage notification policies. |
 | Administration | Add and manage devices, manage script bundles and install and uninstall AI-Scripts on devices, add and manage device groups, add and manage organizations, and configure global settings. |
Dashboard Gadgets
The dashboard displays gadgets with information that is updated automatically. You can move gadgets on the dashboard and change their sizes. These changes persist even after you log back in to the system. The gadgets displayed on the Service Now dashboard are:
- Platforms with Most Incidents
- Devices with the Most Incidents
- Service Now Notices (Upgrade and Contract Notice)
Platforms with Most Incidents
This gadget graphically displays the platforms with the most incidents along with the percentage of incidents detected on them. Clicking the elements within the graph takes you to the Manage Incidents page, where incidents are filtered to display only the incidents that affected the platform that you clicked.
For example, when you click the MX960 element in the Platforms with most incidents gadget (as shown in Figure 1), the Manage Incidents page displays only those incidents that were detected on the MX960 router.
Figure 1: Platform with the Most Incidents Gadget
Devices with the Most Incidents
This gadget graphically displays the devices with the most incidents, along with the number of incidents detected on them. Clicking the elements within the graph takes you to the Manage Incidents page, where incidents are filtered. You see only the incidents that affect the device that you selected. You can filter the incidents on the Manage Incidents page according to your selection on this graph. To do this, click the Devices bar of your choice in the graph to take you to the Manage Incidents page, which displays only those incidents that affect the device that you selected.
As shown in Figure 2, clicking Device 6, which is represented by the blue bar of the graph, displays the Manage Incidents page where incidents are filtered to display only those incidents that occurred on Device 6.
Figure 2: Devices with the Most Incidents Gadget
Service Now Notices (Upgrade and Contract Notice)
This gadget notifies you about the tasks that you need to execute subsequent to a Junos Space upgrade. It also keeps you informed about your contract with Juniper Networks.
