Technical Documentation
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Administration Overview
You can use Service Now to monitor and manage device data with
the help of AI-Scripts that are installed on a device. When AI-Scripts
are installed on a device, the device is AIS-enabled. It can then
automatically detect and report incidents and informational JMBs (iJMBs).
Devices with AI-Scripts installed periodically send device
data in the form of Informational Juniper Message Bundles (iJMBs)
to Service Now . Users can view this information. Using Service Now
you can add and manage devices, upload AI-Script bundles, and install
the AI-Scripts on the devices. You can add devices that are part of
the Junos Space platform to Service Now and group them under organizations.
An organization is defined by a unique site id that is a unique identifier of a customer record in Juniper Networks CRM systems. After creating an organization, you can test its connectivity with JSS and even run it in test mode. Juniper Support Systems (JSS) provides support for the incidents and iJMBs that you submit depending on your service contract level. J-Care Efficiency, Continuity, or Agility levels of service are required to use Service Now.
If you are a Juniper Networks partner or a direct customer with multiple distinct networks, you can use multiple Service Now organizations to keep customers or networks separate. Service Now organizations are defined by the site ID (used when opening support cases) under devices and users. Also, by associating an organization with one or more device groups, you can maintain groups of devices with similar attributes and control a user’s access to devices. Device groups also help you automatically install AI-Scripts on many devices at one time.
Some administration tasks, such as adding connected members and viewing messages assigned to them, are enabled only when Service Now partner proxy mode is activated. For more information about Service Now modes, see Service Now Modes .
The Service Now sidebar includes a Getting Started section that guides the administrator through the initial setup required to get the application up and running. This section lists four required and two optional tasks. Clicking the task links displays the respective pages in the Inventory panel where these tasks can be performed.
The required tasks are:
- Reviewing global settings.
- Creating an organization.
- Adding devices to Junos Space.
- Creating a device group.
- Installing AI-Scripts on devices.
The optional task is adding a new script bundle.
The Administration page graphically displays information about devices with respect to the device group they belong to, whether these devices are sending device snapshots periodically, and also the devices that have never sent device snapshots to Service Now. Using the Administration tab, you can perform the following tasks:
- Add devices to Service Now from the Junos Space platform.
- Add or delete a script bundle.
- Add and delete devices and device groups.
- Install or uninstall AI-Scripts on devices.
- Associate devices with device groups.
- Add, modify, or delete an organization.
- Add connected members and view messages assigned to them (enabled if you are a Service Now partner).
- Run organizations in test mode and test organization connectivity to JSS.
- Export device data in CSV and Excel formats.
- Configure the global settings (SNMP server and proxy server settings).
For more information, see the Junos Space documentation on the Juniper Networks technical documentation page.
