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Insight Central Overview

Insight Central is a Service Insight workspace that enables you to manage devices that are available for EOL repots, manage PBNs, and also manage notifications. The Exposure Analyzer page within Insight Central displays devices that are available for EOL reports and also displays devices that match the configuration details associated with PBNs. While the associated devices are displayed on the Exposure Analyzer page, the PBNs that they are associated with are displayed on the Manage PBNs page. Using the Insight Central workspace, you can also send and manage notifications about EOL and PBN updates to multiple users. You can define the events that trigger a notification, the filters that further specify the trigger events, and also the actions that you want Service Insight to take after the notification is triggered.

To access the Insight Central workspace, you must first enable the Service Insight application. Juniper Care Plus customers have access to Service Insight as part of their Juniper Care Plus entitlement. The functionality of Service Insight is dependent on the information sent from Service Now. To enable Service Insight you must add a valid organization in the Service Now application. See the Adding an Organization section at

The Insight Central landing page (as shown in Figure 1) graphically displays information about devices and their milestones, your EOL reports, the devices with most PBN matches, new PBNs, PBNs owned by you, and the PBNs that are flagged to you.

Figure 1: Insight Central Landing Page

Insight Central
Landing Page

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Published: 2011-09-20