Display errors.

In your browser, you must enable Java and JavaScript and allow pop-ups.

Java heap space errors.

We recommend you set the JRE maximum heap space to 256 MB. If your heap space is between 128 MB and 256 MB, IDP Reporter can be launched but displays a message noting the recommended heap space. If the heap space is set to less than 128 MB, IDP Reporter cannot be launched.

To set the Java heap space on a Windows client:

1. Click Start > Control Panel > Java to display the Java Control Panel.
2. Click the Java tab.
3. Click the View button in the Java Applet Runtime Settings area.
4. Click the cell in the Java Runtime Parameters column and type the following values:

   -Xms256M -Xmx256M

Certificate authority warnings

To eliminate certificate authority warnings:

1. Click Start > Control Panel > Java to display the Java Control Panel.
2. Click the Advanced tab.

3. Clear the following options under the Security section:

   • Warn if certificate authority cannot be verified
   • Warn if site certificate does not match hostname

IDP service is unreachable.

To restart the service:

1. Log in to the CLI as admin and enter su - to switch to root.
2. Run the following command:

   [root@defaulthost admin]# /etc/init.d/idprepservice restart

Reports do not contain statistics.

Ensure you have enabled AVT and started Profiler.

Use the idp.sh utility to ensure the IDP process is up and running. Restart if necessary

Review IDP Reporter log messages in the following locations:

• /var/idp/reporter/logs/
• /usr/idp/reporter/diaglogs/mainengine.log
• /usr/idp/reporter/diaglogs/Parserdiag.log

If logs indicate IDP Reporter has stopped or is in a problematic state, restart it with the following command:

If data collection is functioning but you do not see expected statistics in particular reports, check your IDP Reporter filter settings. Try removing filters to validate statistics are generated for a particular report. Then reapply filters and verify the report data has changed to reflect the logic of the filter.