Support
International Technical Assistance Center Contacts
Note:
- For priority 3 and 4 cases JTAC recommends that you open your case online via the Juniper Networks CaseManager.
- If you are having any problems contacting us by phone, please view tips for dialing.
International Technical Assistance Center Contacts
| Country | Phone Number |
|---|---|
| AUSTRIA | 0800 293 390 |
| BELGIUM | 0800 72895 |
| DENMARK | 8088 4839 |
| FINLAND | 0800 116769 |
| FRANCE | 0800 917 669 |
| GERMANY | 0800 1833 973 |
| GREECE | 00800 4413 1389 |
| IRELAND | 1800 300 165 |
| ITALY | 800 784 231 |
| LUXEMBOURG | 8002 2970 |
| NETHERLANDS | 0800 022 3531 |
| NORWAY | 800 18039 |
| PORTUGAL | 800 880384 |
| SPAIN | 900 938 989 |
| SWEDEN | 0200 285471 |
| SWITZERLAND | 0800 564 555 |
| UK | 0800 015 0294 |
| Other Countries | +1 408-745-9500 |
| Country Dialing from | Phone Number |
|---|---|
| Brazil | 0 800 891 2125 |
| Chile | 123 0020 4372 |
| Colombia | 01 800 915 6239 |
| Costa Rica | 0 800 012 1512 |
| Mexico | 001 877 832 2260 |
| Panama | 001 800 507 1952 |
| Peru | 0 800 52 805 |
| Venezuela | 0800 100 4710 |
| Other Countries | +1-408-745-9500 |
| Country Dialing from | Phone Number |
|---|---|
| Australia | 0011-800-2-JUNIPER (0011-800-2586-4737) – UIFN 1-800-008-792 – ITFS |
| North China - China CNC | 00-800-2-JUNIPER (00-800-2586-4737) - UIFN 10 + 800 8522733 – ITFS |
| South China - China Telecom | 00-800-2-JUNIPER (00-800-2586-4737) – UIFN 10 + 800 1522733 - ITFS |
| Hong Kong | 001-800-2-JUNIPER (001-800-2586-4737) |
| India | 000800 440 1544 |
| Japan - KDD | 122-001-010-800-2-JUNIPER (122-001-010-800-2586-4737) |
| Japan - IDC | 122-0061-010-800-2-JUNIPER (122-0061-010-800-2586-4737) |
| Japan - Japan Telecom | 122-0041-010-800-2-JUNIPER (122-0041-010-800-2586-4737) |
| Japan - NPT | 122-0033-010-800-2-JUNIPER (122-0033-010-800-2586-4737) |
| New Zealand | 00-800-2-JUNIPER (00-800-2586-4737) – UIFN 0-800-44-3774 – ITFS |
| South Korea - Korea Telecom | 001-800-2-JUNIPER (001-800-2586-4737) |
| South Korea - DaCom | 002-800-2-JUNIPER (002-800-2586-4737) |
| Malaysia | 00-800-2-JUNIPER (00-800-2586-4737) |
| Singapore | 001-800-2-JUNIPER (001-800-2586-4737) |
| Taiwan | 00-800-2-JUNIPER (00-800-2586-4737) |
| Thailand | 001-800-2-JUNIPER (001-800-2586-4737) |
| Other Countries | +1-408-745-9500 |
Tips for Dialing:
UIFN – Universal International Freephone Number (An International Toll Free number that is dialed using International Access Codes)
ITFS - International Toll Free Service (An International Toll Free number that is dialed using Local Access Codes)
- Make sure that you are dialing the number exactly as listed. Do not add any digits to the number except for digits necessary to access an outside line (if you are dialing from your PBX).
- All UIFN numbers must be dialed as international calls. The IAC (International Access Code) is the number dialed from each country to place an international call. Even though the number is dialed as a long distance call, the toll charges will be reversed and you will not be billed for the call. (NOTE: Be sure to dial the number exactly as listed, dialing using an IDD number or calling card may result in charges from your carrier. Juniper Networks will not be liable for toll charges resulting from misdialed numbers.)
- In the US & Canada the IAC is 011, in most Asian countries it is 001, and for most European countries the IAC is 00. Japan, South Korea and a few other countries have more than one IAC. Please check the numbers listed above for the correct IAC for your country.
- If you are behind an office PBX system, contact your PBX administrator and verify that they are not blocking international dialing to UIFN or ITFS numbers.
- If you are unable to dial the number as it is listed on this web page, please contact your long distance carrier and verify that they have not blocked international dialing on your telephone line.
- If you are unable to dial the UIFN number, check to see if an ITFS (local access toll free) number is available for your country. If no ITFS number is available, you will need to dial the US toll number at +1-408-745-9500. (NOTE: this is a toll call, you will be charged long distance fees by your long distance carrier for dialing this number).
If you receive an error message when attempting to dial, please report the error by opening a Customer Care case via the Juniper Networks CaseManager. Please include the following details:
- The telephone number you are dialing from.
- The number you dialed.
- The approximate date and time that you placed your call.
- The error message or message number that you heard.
