Global RMA Locations

All returned material must have a valid Juniper RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. Juniper Networks reserves the right to refuse shipments without an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

(NOTE: The locations outside the US are return depots, not repair facilities)

If you have further questions relating to defective returns please contact asset-recovery@juniper.net.

Location Address
Americas Seagrove C/O Celestica
Killam Industrial Park
13601 N. Lamar Drive
Laredo, TX 78045 USA
Project: CLS HUB Laredo, TX
Phone: 1-866-224-6192 / 1-508-623-0813 (International)
All shipments needs to come with RMA#
Attn: Juniper RMA
Canada UPS Logistics Group
7315 David Hunting Drive
Mississauga, Ontario
L5S 1W3, Canada
Attn: Mike Dixon
RMA # R
EMEA (EU Customers Only) UPS SCS (Nederland) BV
C/O Juniper Defective Return Center
Ringweg 6
6045 JL Roermond
The Netherlands
Attn: Juniper Returns
Must show RMA#
EMEA (Non-EU Customers /
No Return Location in Country)
Juniper Networks International B.V.
C/O UPS SCS (Nederland) BV
Juniper Defective Return Center
Ringweg 6
6045 JL Roermond
The Netherlands
Attn: Juniper RMA
Must show RMA#

EMEA (Non-EU Countries with a Return Location in Country)

If the country you wish to ship from is not listed below you will be contacted by one of our agents who will co-ordinate the return with you. Please note that due to customs regulations you may be asked to provide copies of the original Commercial documents to assist with the return of the defective part to Juniper Networks Repair Center. Please contact asset-recovery@juniper.net for questions regarding your RMA.

Location Address
Bahrain Mohammed Jalal & Sons C/O UPS
Takhzeen, Building 200, Road 1527
Hidd 115
Bahrain
Contact: Hassan Talib
Phone: +973-17321339
Attn: Juniper RMA
Egypt UPS SCS (Egypt) LLC
30, Misr Ismailia Desert Road
532 - Obour Market
11822 Cairo
Egypt
Contact: Ehab Ibrahem
Phone: +20 2 2268 01 36
Attn: Juniper RMA
Israel O.P.S.I. (International Handling) Ltd.
15 Shaked St.
Shoham, Modi'im Area Industrial Park
TPL Department
7319900
Tel Aviv
Israel
Contact: Yaniv Cohen
Phone: +972-50-304-5836
Attn: Juniper RMA
Jordan DSL/Networking Solutions & Services (NSS)
Abou-Alhaj Complex - 5th Floor - Office #513
Queen Rania Al-Abdallah Street
P. O. Box 1867
Amman 11953
Jordan
Contact: Noor Faleh
Mobile: +962 777 11 22 44
Email: juniper-rma-delivery@nss.net.jo
Attn: Juniper RMA
Kazakhstan Sharapat SH LLC
Akataeva Street 75/2 (Aigerim District)
Almaty
050047
Kazakhstan
Contact: Manshuk
Phone: 77015204580
Reference: Juniper and RMA Number
Kuwait GULF MARITIME (GMTC)
Building 1. Risco Complex
Farwaniya
Al Kuwayt
92400
Kuwait
Contact: Omar Hassan
Phone: +965 243 42456
Attn: Juniper RMA
Morocco CONTINENTAL SERVICE LOGISTIQUE
RUE 15 N° 98 QUARTIER OTHMAN II AIN CHOK 20300
Casablanca
Morocco
Contact: Mostapha Saberi
Email: saberi_mostapha@hotmail.fr
Phone: 011 212 6 61 69 73 40
Attn: Juniper RMA
Norway InfoCare Norge AS c/o ICT Logistics AS
Eikenga 33B
579
Oslo
Norway
Contact: Anita Bjornoe / Daniel Bjorstad
Phone: +47 (0)992 88 400
Attn: Juniper RMA
Oman NTT Cargo
40, A'Romelah Street
Wattayah
Muscat
100
Oman
Contact: Ajith Kumar
Phone: +968-24660391/ +968 24660392
Attn: Juniper RMA
Pakistan NTL (Private) Limited,
17-E, Rashid Minhas Street,
Block 6, P.E.C.H.S,
Shahra-E-Faisal,
Karachi
Pakistan
Contact: Muhammad Tariq Siddiqui
Phone: 92 0333 3603947
Attn: Juniper RMA
Qatar Gulf Warehousing Company
Gate No: 192
Street 15, Ar-Rayyan
Industrial Area
Doha
State of Qatar
Contact: Peer Mohammed
Phone: +974 3058 5487
Attn: Juniper RMA
Russia TNT Express Worldwide CIS
2nd Lykovskaya str. 63
Bld 5
Moscow, 123458
Russia
Contact: Novikov Denis / Alexander Verevkin
Email : denis.novikov@tnt.com / alexander.verevkin@tnt.com
Phone: +7 985-762-8859
Fax: +7 495-797-6966
Attn: Juniper RMA
Saudi Arabia UPS SCS - Logistics
Al Sulai District, Exit-18
P.O. Box 63682
Riyadh
11526
Saudi Arabia
Contact: Aasim Masaud Butt / Ehtasham Ulhaque Ansari
Phone: +966 1 241 3010
Attn: Juniper RMA
South Africa UPS SCS South Africa (Pty) Ltd
Unit C
Brussels Road 33
Aeroport Spartan Ext 2, Kemton Park
Johannesburg 1619
South Africa
Contact: Kobus Swanepoel
Phone: +27-11-922-9215/+27-11-922-9466
Attn: Juniper RMA
Switzerland (Zurich) Polysys AG
Weieracherstrasse 12
8184 Bachenbuelach
Switzerland
Contact: Tim Abplanalp / Dave Chheang
Phone: +41 44 863 93 86 / +41 44 863 93 37
Attn: Juniper RMA
Turkey UPS SCS Turkey Ltd
Atatink Bulvaril 13, Caddesi, 34 Portall Plaza
Ikitelli OSB, Basaksehir
34494
Istanbul
Turkey
Contact:Ali Buyukuslu
Phone: +90 530 555 9391
Attn: Juniper RMA
Ukraine Delcar LLC
52b, Raskovoy street
Office 6
2002
Kiev
Ukraine
Contact: Vitaly Martinenko
Phone: :+380 44 585 3815
Attn: Juniper RMA
United Arab Emirates UPS GULF LLC (Dubai Branch)
Warehouses 17 & 18, Plot Number 216 Street 18
Al Quoz 1 Industrial Area
Dubai
United Arab Emirates
Contact: Joel Caguiat
Phone: +97-150-4588722
Attn: Juniper RMA

Asia-Pacific

See details per country below. If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

Location Address
Australia UPS Supply Chain Solutions Australia
Unit 4, Botany Grove Est.
14A Baker St.,
Botany NSW 2019
Australia
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
China UPS SCS (China) Limited
Shanghai Branch No. 325
Gu Chen Road, Shanghai 201906
China
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Hong Kong UPS SCS (Asia) Limited
6023W-6027W, 6/F Asia Terminals Centre B Berth 3,
Kwai Chung Container Terminal
N.T. HONG KONG
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
India Green Channel Logistics Centre
Bangalore
Attn: Ms. Uthiriya Mary / Mr. Rajesh Kumar
Phone: +91 80 25723313 & 25722613
Email: mary@gclindia.net / rajesh.kumar@gclindia.net
RMA # R
Indonesia Ups SCS Indonesia
Komp Pergudangan Soewarna Unit E-3
Taman Niaga Soewarna Bandara Soekarno
Hatta
Indonesia
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
Japan UPS Supply Chain Solutions Japan Ltd.
UPS-SCS SPL Center,
2-1-2 Tokai, Ota-ku,
Tokyo 143-0001
Japan
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Korea UPS SCS Korea Ltd.
6/F, 442-1 Sam Dong
Kwang-Ju City
Republic of Korea 464040
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Macau Juniper Networks C/O WORLDEX LOGISTICS LTD
Avenida Venceslau de Morais, No. 205
10 Andar A, Edif. Ind. Chun Fok
Macau
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Malaysia UPS SCS (Malaysia) Services Sdn Bhd
No. 21, Jalan Tiang U8/93
Seksyen U8
Bukit Jelutong Industrial Park
40150 Shah Alam
Selangor Darul Ehsan
Malaysia
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
New Zealand UPS-SCS, NZ Limited
UPS Bldg, 120 Pavilion Drive,
Airport Oaks, Mangere 2150
Auckland, New Zealand
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Philippines UPS-SCS Phils Inc.
Solar Land Compound
NAIA Ave. Sto Niño, Paranaque City
Philippines
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Singapore UPS-SCS (Singapore) PTE LTD.
10 Pandan Crescent, UE-Tech Park
Lobby LL3, 01-06
Singapore 128466
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Sri Lanka IML Global Lanka (PVT) LTD
Colombo Sri Langka 00200
UPS House, 209/2 Union Place
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Taiwan UPS Supply Chain Solutions, Taiwan
2F-1, No. 16, Lane 77. Sing - Ai Rd.,
Nei Hu Dist 11494
Taipei, R.O.C.
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Thailand UPS SCS Services (Thailand) Limited.
Building E of SV Logistic center
56/13 Moo.2 Pattana Chonabod 3 Rd.,
Klongsongtonnum
Ladkrabang 10520
Thailand
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
Vietnam Viet Trans Link Co., Ltd - Hanoi Branch
19th Fl, Charmvit Tower
117, Tran Duy Hung Street
Trung Hoa Ward, Cau Giay District
Hanoi City, Vietnam, 100000
Attn: Juniper Network Asset Recovery team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R
APAC countries without local return center UPS SCS (Asia) Limited
6023W-6027W, 6/F Asia Terminals Centre B Berth 3,
Kwai Chung Container Terminal
N.T. HONG KONG
Attn: Juniper Network Asset Recovery Team
Phone: +1-508-623-0813
Email: asset-recovery@juniper.net
RMA # R

Latin America

If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.


Due to Customs Regulations within Latin America you may also be asked to provide copies of the original commercial documents to assist with the return of the defective part to Juniper Networks Repair Centers. Please contact csr-usa@juniper.net for questions regarding your RMA.

Location Address
Argentina Logintec SRL
Espora 3963 Villa Lynch, Partido de San Martin
San Martin
Buenos Aires
Argentina, 1672
Attn: Ariel Hartman
Ph. 011-5411-4724-2350
RMA # R
Aruba - Oranjestad UPS-SCS c/o Perfect Fit Systems
SABANA BLANCO 68-C
Oranjestad, Aruba
Contact: Onno Van Cooten
Ph: +011-297-582-9515
RMA # R
Brazil – Sao Paulo SAO - FGL DO BRASIL LOGISTICA
AV ALEXANDRE MACKENZIE, 141 - BOX 12 - JAGUARE
Sao Paulo, Brazil
05322-000
Ph: +55 11 35733200
RMA # R
Grenada - St. George's UPS-SCS c/o Paul Finlay
Springs, St. George's
St. George's, Grenada
Contact: Paul Finlay
Ph: +011-473-440-3268
RMA # R
Mexico - San Luis Potosi Estafeta Mexicana – SOLOG SLP
Eje 140 # 970 2da Etapa
Parque Industrial 3 Naciones
San Luis Potosi S.L.P.
CP 78395
Atn: Laura Medrano / Juan Dueñas
Ph: (444) 7997131
RMA # R
Puerto Rico VR Transport & 3PL Warehouse Services, Inc.
Lot #36, Street C
Urb. Industrial Luchetti
Bayamon
Guillermo Pantiga
Ph: (787) 269-8800; (787) 779-9335
RMA # R
Colombia Carrera 85 D # 51 - 65 Bodega 21 y Bodega 22
Complejo Logã-stico San Cayetano
Bogota, Colombia
Attn: Marco Tulio Rodriguez
Ph: 571 423 8775
RMA # R
Chile UPS SCS Transportes (Chile) Ltda.
Carretera General San Martin 9260 - Qui
Santiago, Chile
Attn: RMA # R
Panama UPS Logistics Group Panama Inc.
Calle 52 Este, Obarrio
Edificio Plaza Ejecutiva, Oficina 1-E
Apartado Postal 87-4148
Panama City, Panama
Attn: RMA #R
Peru UPS Supply Chain Solutions Peru S.R.L
AV. ANGAMOS ESTE No. 1625 - SURQUILLO
Lima, Peru
Attn: Miriam Lopez
Phone: (511) 618-5000
RMA # R
Venezuela UPS-SCS VENEZUELA CCA
Calle Pascuale Giorgio
Edif. Principal II - Piso 2 - Local 21B
CARACAS CARACAS
VE VENEZUELA
Carracas, Venezuela
Contact: Pedro Cabrera
Phone: 58-412-866-4072
Email: maikelgonzales@ups.com
Attn: RMA # R
Guatemala UPS-SCS
Calzada Atanacio Tzul 22-00
El Cortijo II Bodega 236
Guatemala C.A
Contact: Miguel Orozco / Vidal Hernandez
Phone: 502 24239898 ext 146 and 145
Mobile: 502 55749134
RMA #R
Ecuador UPS-SCS
Av Luis Tufino Oe3-87 y Av Real Audiencia
Cuidadela Ruminahui
Quito, Ecuador
Contact: Jimmy Miranda
Phone: 5932-2411-1425
RMA #R
Dominican Republic UPS SCS Dominican Republic, S.A.
Autopista Duarte KM 13,
Detras de Induveca
Santo Domingo, Dominican Republic
Contact: Leopoldo Branagan
Phone: 809 372 5530
Fax: 809 372 5838
RMA #R
Costa Rica UPS SCS (Costa Rica) Ltda.
700 metros al Este del Aeropuerto Juan Santamara,
contiguo a la Terminal de Exportaci?n de Tical
Alajuela, Costa Rica
Contact: Marvel Corrales
Phone: 506-2443-4383
RMA #R
Honduras UPS SCS Honduras, S.R.L
Avenida La Paz, No. 2935, Edificio Santa Elena, 2ndo.
Nivel, Local 17
Tegucigalpa, Honduras
Contact: Alex Caceres
Phone: 504-220-7440/504-220-1305
RMA #R
US Virgin Islands Cleve Carbon C/O UPS OFFICE
4003 Raphune Hill, Ste 501-131
St.Thomas, US Virgin Islands 802
Contact: Cleve Carbon
Phone: 340-998-1607
RMA #R
Trinidad & Tobago Juniper Networks C/O Microtron (Bernard Hosam)
19 Mucurapo Road, St James
Trinidad, Trinidad and Tobago
Contact: Bernard Hosam
Phone: 868-622-3472
Fax: 868-628-6608
RMA #R
Grand Cayman Islands Juniper Networks C/O Software Solutions
Suite 7, Compass centre, Shedden Road
Georgetown, Grand Cayman
Contact: Lloyd McBean
Phone: 345-946-4000
Fax: 345-949-4827
RMA #R

NOTE: Label the outside of the box with the RMA number to ensure proper tracking and handling.

 
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