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Guidelines and Policies

Juniper Networks Global RMA Return Locations

All returned material must have a valid Juniper RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. Juniper Networks reserves the right to refuse shipments without an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

(NOTE: The locations outside the US are return depots, not repair facilities)

Americas
Teleplan International
8860 Industrial Blvd.
Dock Door #213
Roseville, CA 95678
Attn: Juniper RMA
Canada
UPS Logistics Group
7315 David Hunting Drive
Mississauga, Ontario
L5S 1W3, Canada
Attn: Mike Dixon
RMA # R
EMEA (EU Customers Only)
Teleplan//Juniper Returns
Werner von Siemensstraat 17
2712 PN Zoetermeer
The Netherlands
Attn: Juniper Returns
Phone: +31 (0) 207 125 700
EMEA (Non-EU Customers / No Return Location in Country)
Teleplan International
8860 Industrial Blvd.
Dock Door #213
Roseville, CA 95678
USA
Attn: Juniper RMA
EMEA (Non-EU Countries with a Return Location in Country)
Croatia
Intereuropa Sajam Internationale Spediti
Avenija Dubrovnik 15
10020 Zagreb
Croatia
Contact: Gordana Stula, Tomislav Sviben
Phone: + 385-1-652-1247
Attn: Juniper RMA
Israel
1 Hashayfan Street
Airport
Lod
Israel
Contact: Haim Bashan and Shira
Phone: + 972-391-29344
Attn: Juniper RMA
Norway
ICT Logistics AS
Haslevangen 28/30
0579 Oslo
Norway
Contact: Andrè Røsok
Phone: + 47 226-32881
Attn: Juniper RMA
Pakistan
TNT Pakistan
NTL (Private) Limited
37-E Block 6
P.E.C.H.S.
Sharah-e-Faisal Road
75400 Karachi
Pakistan
Contact: Faredoon Dotiwalla
Phone: + 9221-300-8238780 / + 9221-111-868111 Ext 322
Attn: Juniper RMA
Russia
TNT EXPRESS WORLDWIDE (CIS)
Svobody Str. 31
Moscow 125362
Russian Federation
Contact: Georgy Dibrov
Phone: + 7-985-7628859
Attn: Juniper RMA
Saudi Arabia
ETC/UPS - Supply Chain Solution
Sulai District, Street no. 1
Warehousing & Distribution Facilities
11480 Riyadh
Saudi Arabia
Contact: Moh'd Abdul Rahim Imran / Anas Al Alami
Phone: +966 1 2413880 / +966 50 1579 408 / +966 56 6955 220
Attn: Juniper RMA
South Africa
UPS-SCS
Unit C
Brussels Road 33
Aeroport Spartan Ext 2, Kemton Park
Johannesburg 1619
South Africa
Contact: Eugene de Beer
Phone: +27-11-922-9215/+27-11-922-9200
Attn: Juniper RMA
Switzerland (Zuerich)
UPS SCS Switzerland GmbH
Weieracherstrasse 12
8184 Bachenbuelach
Switzerland
Contact: Can Kahraman
Phone: + 41-44-8639386
Attn: Juniper RMA
Ukraine
UPS Kiev
ZAT Delkar
19B, Dneprovskaya Naberezhnaya str
Office 338
02068 Kiev
Ukraine
Contact: Vitaly Martinenko
Phone: +380 44 5531620
Attn: Juniper RMA
United Arab Emirates
UPS-SCS
c/o UPS (UAE) LLC
Al Quoz Warehouse, Sheikh Zayed Rd
PO Box 26026
Dubai
United Arab Emirates
Contact: Matthew Naisby, Siddharth Ghai
Phone: + 97-14-3391939 ext 244
Attn: Juniper RMA
Turkey
UPS SCS International Transport LTD.
Kartaltepe Mah. Malazgirt Cad. No 1
Sefakoy - Istanbul
Turkey
Phone: +90 121 579 8292
Attn: Juniper RMA
Asia-Pacific
See details per country below. If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.
Australia
UPS Supply Chain Solutions Australia
Bldg 4, Dock 2,
14A Baker St East Botany,
NSW 2019
Australia
Attn: Ben Dickason / Victor Cirkovski
Phone: 61 2 9582 7081 / 61 2 9582 7337
RMA # R
China
Shanghai Nava Import & Export Co. Ltd.
Tian, Long Hotel Yuan Nei,
DongNanJiao Ku Liu Shu Huan Dao,
ShunYi District, Beijing, China 100300
Attn: Tie Liang Xu
Phone: +10 8048 3522
Fax: +10 8048 3515
RMA # R
Hong Kong
UPS SCS (Asia) Limited
6023W-6027W, 6/F Asia Terminals Centre B
Berth 3, Kwai Chung Container Terminal
N.T. HONG KONG
Attn: Iva Wong / Terence Li
Phone: + 852 3153 2832/2829
RMA # R
India
UPS Supply Chain Solutions India Pvt Ltd.,
A/4, Unit # 4567, Chamunda Commercial Complex,
Thane Bhiwandi Road,
Kasheli,
Thane - 421 302
India
Attn: Deenanath Salvi / Ajay Khedekar
Phone: + 91-022-3943-0180
RMA # R
Indonesia
UPS Supply Chain Solutions Indonesia
Komp Pergudangan Soewarna
Unit B-1 Taman Niaga Soewarna
Bandara soekarno Hatta
Indonesia
Attn: Aria / Herry
Phone: 62-21-55911270
Japan
UPS Supply Chain Solutions Japan Ltd.
UPS-SCS SPL Center,
Prologis park Tokyo 2F.,
2-1-2 Tokai, Ota-ku,
Tokyo 143-0001, Japan
Attn: Hideki Kambara
Phone: +81-3-5755-8100
RMA # R
Korea
UPS SCS Korea Ltd.
442-1 Sam Dong
Kwang-Ju City
Republic of Korea 464040
Attn: Jongjin, Shin
Phone: +8231-798-0475
RMA # R
Macau
Pan Leader Shipping C/O Golden Warehouse Logistics Ltd.
No. 100 Rua Dr. Lourenco,
Fereira Marques,
Macau
Attn: Ms. Moon Lam
Phone: +853 28329329
RMA # R
Malaysia
UPS SCS (Malaysia) Service S/B
Suite 11.01,11th Floor Menara Summit
Persiaran Kewajipan USJ1,
47600 UEP Subang Jaya
Selangor,
Malaysia
Attn: Raja Veerapan
Phone: +603-8026-8371
RMA # R
New Zealand
Juniper Networks C/O Fliway Logistics
UPS Bldg, Juniper Networks C/-Fliway Logistics,
120 Pavilion Drive, Airport Oaks,
Auckland, New Zealand 1003
Contact: Jacques Le Roux/Karl Kumar/Luke Wild
PH: +64 9256 1296
FX: +64 9255 0876
RMA # R
Philippines
Fritz Logistics Philippines Ltd
Queensway Ave corner Sta. Agueda St.,
Pascor Drive Exit,
Parañaque City,
1700 Philippines
Attn: Jundel Maglinao / Annaliza Perez
Phone: 63 2 851 1023 extn, 119 / 63 2 851 1023 extn, 132
RMA # R
Singapore
UPS-SCS (Singapore) PTE LTD.
10 Pandan Crescent, UE-Tech Park
Lobby LL3, 01-06
Singapore 128466
Attn: Gwen Lim
Phone: 65-6771-8286
Phone: 65-67718-285
RMA # R
Taiwan
UPS Supply Chain Solutions, Taiwan
3F-1, No. 16, Lane 77. Sing - Ai Rd.,
Nei Hu Dist 114, Taipei, R.O.C.
Attn: Wallace Tan
Phone: 886 2 27907214
RMA # R
Thailand
Swift Air Sea Freight Co. LTD. C/O UPS SCS Services (Thailand) Limited.
Building E of SV Logistic center
56/13 Moo.2 Pattana Chonbod 3 Road,
Klongsongtonnum , Ladkrabang
10520 Thailand
Attn: Mr.Thawatchai Oonkham
Phone: +66(2) 138 9677
Fax: + 66(2) 727 5579
RMA # R
Vietnam
UPS-SCS (Vietnam) LTD.
C/O Nam Khai Transportation Int'l Co. LTD
10th Floor, 53 Quang Trung
Hanoi, Vietnam
Attn: Diep Vu Tuan
Ph: +84-4-9430845
RMA # R
APAC countries without local return center
Teleplan International
8860 Industrial Blvd.
Dock Door #213
Roseville, CA 95678
USA
Attn: Juniper RMA #
Latin America
If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

Due to Customs Regulations within Latin America you may also be asked to provide copies of the original commercial documents to assist with the return of the defective part to Juniper Networks Repair Centers. Please contact csr-usa@juniper.net for questions regarding your RMA.
Argentina
Comlasa Argentina, S.A.
Aguero 351,
Capital Federal Buenos Aires
C1171ABC
Attn: Ruben Nasillo
Ph. 5411-4867-7800
RMA # R
Brazil – Sao Paolo
UPS-SCS
Rua Pedro Taques 77
Sao Paulo SP
01415-010 Brazil
Attn Katia Barile
Ph 551132181000
RMA # R
Mexico - Mexico City
Juniper Networks C/O FGL/ESTAFETA
Av. CFE 794
Zona Industrial Millenium
San Luis Potosi
Mexico, CP78395
Contact: Gaston Rincon
Phone: +52 444 1270224
RMA # R
Puerto Rico
UPS-SCS Puerto Rico
Lot 15-A
Sabana Gardens Industrial Park
Carolina, PR 00984
Ph 787-620-4530
RMA # R
Colombia
Carrera 85 D # 51 - 65 Bodega 21 y Bodega 22
Complejo Logã-stico San Cayetano
Bogota, Colombia
Attn: Marco Tulio Rodriguez
Phone: 571 423 8775
RMA # R
Chile
UPS SCS Transportes (Chile) Ltda.
Carretera General San Martin 9260 - Qui
Santiago, Chile
Attn: RMA # R
Panama
UPS Logistics Group Panama Inc.
Calle 52 Este, Obarrio
Edificio Plaza Ejecutiva, Oficina 1-E
Apartado Postal 87-4148
Panama City, Panama
Attn: RMA #R
Peru
UPS Supply Chain Solutions Peru S.R.L
AV. ANGAMOS ESTE No. 1625 - SURQUILLO
Lima, Peru
Attn: Miriam Lopez
Phone: (511) 618-5000
RMA # R
Venezuela
Comlasa de Venezuela
Con Avenida Andres Bello
Edificio Atlantico, Piso 1, Oficina 8
Avenida Francisco de Miranda
Los Palos Grandes
Carracas, Venezuela
Attn: RMA # R
Guatemala
UPS-SCS
Ruta 7, 6-42, Zona 4
Edificio Torre 6-42
4to Nivel Officina 406
Guatemala City, Guatemala
Contact: Alfredo Paiz
Phone: 502-423-9898
RMA #R
Ecuador
UPS-SCS
1129 Y Av Real Audiencia Cuidadela,
Ruminahui Av Luis Tufino
Quito, Ecuador
Guatemala City, Guatemala
Contact: Ivan Omaza
Phone: 5932-2411-1425
RMA #R
Dominican Republic
UPS SCS Dominican Republic, S.A.
Autopista Duarte KM 13,
Detras de Induveca
Santo Domingo, Dominican Republic
Contact: Leopoldo Branagan
Phone: 809 372 5530
Fax: 809 372 5838
RMA #R
Costa Rica
UPS SCS (Costa Rica) Ltda.
700 metros al Este del Aeropuerto Juan Santamara,
contiguo a la Terminal de Exportaci�n de Tical
Alajuela, Costa Rica
Contact: Marvel Corrales
Phone: 506-2443-4383
RMA #R
Honduras
UPS SCS Honduras, S.R.L
Avenida La Paz, No. 2935, Edificio Santa Elena, 2ndo.
Nivel, Local 17
Tegucigalpa, Honduras
Contact: Alex Caceres
Phone: 504-220-7440/504-220-1305
RMA #R
US Virgin Islands
Cleve Carbon C/O UPS OFFICE
4003 Raphune Hill, Ste 501-131
St.Thomas, US Virgin Islands 802
Contact: Cleve Carbon
Phone: 340-998-1607
RMA #R
Trinidad & Tobago
Juniper Networks C/O Microtron (Bernard Hosam)
19 Mucurapo Road, St James
Trinidad, Trinidad and Tobago
Contact: Bernard Hosam
Phone: 868-622-3472
Fax: 868-628-6608
RMA #R
Grand Cayman Islands
Juniper Networks C/O Software Solutions
Suite 7, Compass centre, Shedden Road
Georgetown, Grand Cayman
Contact: Lloyd McBean
Phone: 345-946-4000
Fax: 345-949-4827
RMA #R

NOTE: Label the outside of the box with the RMA number to ensure proper tracking and handling.

Updated: October 2009