Global RMA Return Locations

All returned material must have a valid Juniper RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. Juniper Networks reserves the right to refuse shipments without an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

(NOTE: The locations outside the US are return depots, not repair facilities)

If you have further questions relating to defective returns please contact asset-recovery@juniper.net.

Location	Address
Americas	Teleplan International 8860 Industrial Blvd. Dock Door #213 Roseville, CA 95678 Attn: Juniper RMA
Canada	UPS Logistics Group 7315 David Hunting Drive Mississauga, Ontario L5S 1W3, Canada Attn: Mike Dixon RMA # R
EMEA (EU Customers Only)	Teleplan//Juniper Returns Werner von Siemensstraat 17 2712 PN Zoetermeer The Netherlands Attn: Juniper Returns Phone: +31 (0) 207 125 700
EMEA (Non-EU Customers / No Return Location in Country)	Teleplan International 8860 Industrial Blvd. Dock Door #213 Roseville, CA 95678 USA Attn: Juniper RMA

EMEA (Non-EU Countries with a Return Location in Country)

Location	Address
Bahrain	Aramex International Courier - Global Logistical Services Company W.L.L. 3 Gate 18 and 4 Gate 18 Aradous Highway Muharraq Town 224 26951 Muharraq Manama Kingdom of Bahrein Contact: Salah Jaradat Phone: +973 17330434 Attn: Juniper RMA
Croatia	Intereuropa Sajam Internationale Spediti Avenija Dubrovnik 15 10020 Zagreb Croatia Contact: Gordana Stula, Tomislav Sviben Phone: + 385-1-652-1247 Attn: Juniper RMA
Egypt	Trading Transport International ltd. (T.T.I) 3 Dr Abdel Hameed Saeed St. Kasr Al Neil - Down Town 11111 Cairo Egypt Contact: Medhat Fawzy Phone: +202 25777133 Attn: Juniper RMA
Israel	1 Hashayfan Street Airport Lod Israel Contact: Haim Bashan and Shira Phone: + 972-391-29344 Attn: Juniper RMA
Jordan	DSL/Networking Solutions & Services (NSS) Abou-Alhaj Complex - 5th Floor - Office #513 Queen Rania Al-Abdallah Street P. O. Box 1867 Amman 11953 Jordan Contact: Noor Faleh Mobile: +962 777 11 22 44 Email: juniper_rma_delivery@yahoo.com Attn: Juniper RMA
Kazakhstan	DSL/AstanaLogistics 22A Akzhol Str PO Box 3371 Astana 010000 Kazakhstan Contact: Rysmaganbetov Murat Phone: +77172545870 / +77172545820 Attn: Juniper RMA
Kuwait	Aramex International Kuwait Ardiya Industrial Area PO Box 22751 Safat 13088 Kuwait Contact: Mutasim Abuhmaidan Phone: +9651820011 Attn: Juniper RMA
Morocco	CONTINENTAL SERVICE LOGISTIQUE RUE 15 N° 98 QUARTIER OTHMAN II AIN CHOK 20300 Casablanca Morocco Contact: Mr. Othman Phone: +212 522 2439069 Attn: Juniper RMA
Norway	ICT Logistics AS Haslevangen 28/30 0579 Oslo Norway Contact: Andrè Røsok Phone: + 47 226-32881 Attn: Juniper RMA
Oman	Aramex Muscat LLC. Sultan Qaboos Street Al Khuwair P.O.Box 1642 Muscat Sultanate of Oman Contact: Mr. Afzal Chandiwala Phone: +968 24473072 Attn: Juniper RMA
Pakistan	TNT Pakistan NTL (Private) Limited 37-E Block 6 P.E.C.H.S. Sharah-e-Faisal Road 75400 Karachi Pakistan Contact: Faredoon Dotiwalla Phone: + 9221-300-8238780 / + 9221-111-868111 Ext 322 Attn: Juniper RMA
Qatar	Aramex International Doha Street Number 46, Opposite gate number 90 Industrial Area PO Box 23151 Doha Qatar Contact: Fadi Rayes Phone: +974 4200121 Attn: Juniper RMA
Russia	TNT Moscow Special services department 2-nd Lykovskaya 63, block 5 Moscow, 123458 Russian Federation Contact: Kirill Lossovik Telephone : +7(985)7628859 Attn: Juniper RMA
Saudi Arabia	ETC/UPS - Supply Chain Solution Sulai District, Street no. 1 Warehousing & Distribution Facilities 11480 Riyadh Saudi Arabia Contact: Moh'd Abdul Rahim Imran / Anas Al Alami Phone: +966 1 2413880 / +966 50 1579 408 / +966 56 6955 220 Attn: Juniper RMA
South Africa	UPS-SCS Unit C Brussels Road 33 Aeroport Spartan Ext 2, Kemton Park Johannesburg 1619 South Africa Contact: Eugene de Beer Phone: +27-11-922-9215/+27-11-922-9200 Attn: Juniper RMA
Switzerland (Zuerich)	UPS SCS Switzerland GmbH Weieracherstrasse 12 8184 Bachenbuelach Switzerland Contact: Can Kahraman Phone: + 41-44-8639386 Attn: Juniper RMA
Turkey	UPS SCS International Transport LTD. Kartaltepe Mah. Malazgirt Cad. No 1 Sefakoy - Istanbul Turkey Phone: +90 121 579 8292 Attn: Juniper RMA
Ukraine	UPS Kiev ZAT Delkar 19B, Dneprovskaya Naberezhnaya str Office 338 02068 Kiev Ukraine Contact: Vitaly Martinenko Phone: +380 44 5531620 Attn: Juniper RMA
United Arab Emirates	UPS-SCS c/o UPS (UAE) LLC Al Quoz Warehouse, Sheikh Zayed Rd PO Box 26026 Dubai United Arab Emirates Contact: Matthew Naisby, Siddharth Ghai Phone: + 97-14-3391939 ext 244 Attn: Juniper RMA

Asia-Pacific

See details per country below. If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

Location	Address
Australia	UPS Supply Chain Solutions Australia Unit 4, Botany Grove Est. 14A Baker St., Botany NSW 2019 Australia Attn: Ben Dickason / Victor Cirkovski Phone: 61 2 9582 7081 RMA # R
China	Shanghai Nava Import & Export Co. Ltd. Tian, Long Hotel Yuan Nei, DongNanJiao Ku Liu Shu Huan Dao, ShunYi District, Beijing, China 100300 Attn: Ding Jun Phone: +10 8048 3522 Email: juniper@nayalogistics.com.cn RMA # R
Hong Kong	UPS SCS (Asia) Limited 6023W-6027W, 6/F Asia Terminals Centre B Berth 3, Kwai Chung Container Terminal N.T. HONG KONG Attn: Steven Tong / Shaun Lau Phone: +852 3153 2834 / +852 3153 2832 RMA # R
India	Green Channel Logistics Centre Bangalore Attn: Ms. Uthiriya Mary / Mr. Rajesh Kumar Phone: 080-41487561/41487562/41487563 Email: mary@gclindia.net / rajesh.kumar@gclindia.net RMA # R
Indonesia	Juniper Network C/- Ups SCS Indonesia Komp Pergudangan Soewarna Unit B-1 Taman Niaga Soewarna Bandara Soekarno Hatta Indonesia Attn: Mandegani Rigen / Heryanto Agustinus Phone: +62 21 5591 1270 - 226 / +62 21 5591 1638
Japan	UPS Supply Chain Solutions Japan Ltd. UPS-SCS SPL Center, 2-1-2 Tokai, Ota-ku, Tokyo 143-0001, Japan Attn: Hideki Kambara Phone: +81-3-5755-8100 RMA # R
Korea	UPS SCS Korea Ltd. 6/F, 442-1 Sam Dong Kwang-Ju City Republic of Korea 464040 Attn: Jihoon Park / Seunghyun Noh Phone: + 82317980474 RMA # R
Macau	Pan Leader Shipping C/O Golden Warehouse Logistics Ltd. 100 Rua Dr Lourenco, Marques Macau Attn: Ms. Moon Lam / Steven Tong Phone: +853 28329329 / + 852 3153 2834 RMA # R
Malaysia	UPS SCS (Malaysia) Services Sdn Bhd No. 21, Jalan Tiang U8/93 Seksyen U8 Bukit Jelutong Industrial Park 40150 Shah Alam Selangor Darul Ehsan Malaysia Attn: Raja Veerapan Phone: +603-5021-8888 RMA # R
New Zealand	UPS-SCS, NZ Limited UPS Bldg, 120 Pavilion Drive, Airport Oaks, Mangere 2150 Auckland, New Zealand Contact: Rita Sharma Phone: +64 9 2550804 RMA # R
Philippines	UPS SCS PHILS. INC. Queensway Ave., Corner Sta., Agueda St., Pascor Drive 1700 Philippines Attn: Iquel De Leon / Annaliza Perez Delacruz Phone: 63 2 851 1023 extn, 142 / 63 2 851 1023 extn, 132 RMA # R
Singapore	UPS-SCS (Singapore) PTE LTD. 10 Pandan Crescent, UE-Tech Park Lobby LL3, 01-06 Singapore 128466 Attn: Gwen Lim Phone: 65-6771-8286 RMA # R
Taiwan	UPS Supply Chain Solutions, Taiwan 2F-1, No. 16, Lane 77. Sing - Ai Rd., Nei Hu Dist 11494, Taipei, R.O.C. Attn: Wallace Tan / Chris Lee Phone: 886 2 27908153 EXT 11 / 886 2 27908153 EXT 19, 20 RMA # R
Thailand	UPS SCS Services (Thailand) Limited. Building E of SV Logistic center 56/13 Moo.2 Pattana Chonabod 3 Rd., Klongsongtonnum Ladkrabang 10520 Thailand Attn: Mr. Thawatchai Oonkham Phone: +66(2) 138 9677 RMA # R
Vietnam	UPS-SCS (Vietnam) LTD. C/O Nam Khai Transportation Int'l Co. LTD 10th Floor, 53 Quang Trung Hanoi, Vietnam Attn: Nguyen Van Thanh / Doan Trong Tuan Phone: +84-4-39430845 RMA # R
APAC countries without local return center	Teleplan International 8860 Industrial Blvd. Dock Door #213 Roseville, CA 95678 USA Attn: Juniper RMA #

Latin America

If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

Due to Customs Regulations within Latin America you may also be asked to provide copies of the original commercial documents to assist with the return of the defective part to Juniper Networks Repair Centers. Please contact csr-usa@juniper.net for questions regarding your RMA.

Location	Address
Argentina	Comlasa Argentina, S.A. Aguero 351, Capital Federal Buenos Aires C1171ABC Attn: Ruben Nasillo Ph. 5411-4867-7800 RMA # R
Aruba - Oranjestad	UPS-SCS c/o Perfect Fit Systems SABANA BLANCO 68-C Oranjestad, Aruba Contact: Onno Van Cooten Ph: +011-297-582-9515 RMA # R
Brazil – Sao Paulo	SAO - FGL DO BRASIL LOGISTICA AV ALEXANDRE MACKENZIE, 141 - BOX 12 - JAGUARE Sao Paulo, Brazil 05322-000 Ph: +55 11 35733200 RMA # R
Grenada - St. George's	UPS-SCS c/o Paul Finlay Springs, St. George's St. George's, Grenada Contact: Paul Finlay Ph: +011-473-440-3268 RMA # R
Mexico - San Luis Potosi	Juniper Networks C/O FGL/ESTAFETA Av. CFE 794 Zona Industrial Millenium San Luis Potosi Mexico, CP78395 Contact: Gaston Rincon Ph: +52 444 1270224 / +52 444 1270224 RMA # R
Puerto Rico	UPS-SCS Puerto Rico Lot 15-A Sabana Gardens Industrial Park Carolina, PR 00984 Ph: 787-620-4530 RMA # R
Colombia	Carrera 85 D # 51 - 65 Bodega 21 y Bodega 22 Complejo Logã-stico San Cayetano Bogota, Colombia Attn: Marco Tulio Rodriguez Ph: 571 423 8775 RMA # R
Chile	UPS SCS Transportes (Chile) Ltda. Carretera General San Martin 9260 - Qui Santiago, Chile Attn: RMA # R
Panama	UPS Logistics Group Panama Inc. Calle 52 Este, Obarrio Edificio Plaza Ejecutiva, Oficina 1-E Apartado Postal 87-4148 Panama City, Panama Attn: RMA #R
Peru	UPS Supply Chain Solutions Peru S.R.L AV. ANGAMOS ESTE No. 1625 - SURQUILLO Lima, Peru Attn: Miriam Lopez Phone: (511) 618-5000 RMA # R
Venezuela	Comlasa de Venezuela Con Avenida Andres Bello Edificio Atlantico, Piso 1, Oficina 8 Avenida Francisco de Miranda Los Palos Grandes Carracas, Venezuela Attn: RMA # R
Guatemala	UPS-SCS Ruta 7, 6-42, Zona 4 Edificio Torre 6-42 4to Nivel Officina 406 Guatemala City, Guatemala Contact: Alfredo Paiz Phone: 502-423-9898 RMA #R
Ecuador	UPS-SCS 1129 Y Av Real Audiencia Cuidadela, Ruminahui Av Luis Tufino Quito, Ecuador Guatemala City, Guatemala Contact: Ivan Omaza Phone: 5932-2411-1425 RMA #R
Dominican Republic	UPS SCS Dominican Republic, S.A. Autopista Duarte KM 13, Detras de Induveca Santo Domingo, Dominican Republic Contact: Leopoldo Branagan Phone: 809 372 5530 Fax: 809 372 5838 RMA #R
Costa Rica	UPS SCS (Costa Rica) Ltda. 700 metros al Este del Aeropuerto Juan Santamara, contiguo a la Terminal de Exportaci?n de Tical Alajuela, Costa Rica Contact: Marvel Corrales Phone: 506-2443-4383 RMA #R
Honduras	UPS SCS Honduras, S.R.L Avenida La Paz, No. 2935, Edificio Santa Elena, 2ndo. Nivel, Local 17 Tegucigalpa, Honduras Contact: Alex Caceres Phone: 504-220-7440/504-220-1305 RMA #R
US Virgin Islands	Cleve Carbon C/O UPS OFFICE 4003 Raphune Hill, Ste 501-131 St.Thomas, US Virgin Islands 802 Contact: Cleve Carbon Phone: 340-998-1607 RMA #R
Trinidad & Tobago	Juniper Networks C/O Microtron (Bernard Hosam) 19 Mucurapo Road, St James Trinidad, Trinidad and Tobago Contact: Bernard Hosam Phone: 868-622-3472 Fax: 868-628-6608 RMA #R
Grand Cayman Islands	Juniper Networks C/O Software Solutions Suite 7, Compass centre, Shedden Road Georgetown, Grand Cayman Contact: Lloyd McBean Phone: 345-946-4000 Fax: 345-949-4827 RMA #R

NOTE: Label the outside of the box with the RMA number to ensure proper tracking and handling.