55 KBGuidelines and Policies
Juniper Networks Global RMA Return Locations
All returned material must have a valid Juniper RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. Juniper Networks reserves the right to refuse shipments without an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.
(NOTE: The locations outside the US are return depots, not repair facilities)
| Americas |
|---|
| Teleplan International 8860 Industrial Blvd. Dock Door #213 Roseville, CA 95678 Attn: Juniper RMA |
| Canada |
| UPS Logistics Group 7315 David Hunting Drive Mississauga, Ontario L5S 1W3, Canada Attn: Mike Dixon RMA # R |
| EMEA (EU Customers Only) |
| Teleplan//Juniper Returns Werner von Siemensstraat 17 2712 PN Zoetermeer The Netherlands Attn: Juniper Returns Phone: +31 (0) 207 125 700 |
| EMEA (Non-EU Customers / No Return Location in Country) |
| Teleplan International 8860 Industrial Blvd. Dock Door #213 Roseville, CA 95678 USA Attn: Juniper RMA |
| EMEA (Non-EU Countries with a Return Location in Country) |
| Croatia Intereuropa Sajam Internationale Spediti Avenija Dubrovnik 15 10020 Zagreb Croatia Contact: Gordana Stula, Tomislav Sviben Phone: + 385-1-652-1247 Attn: Juniper RMA |
| Israel 1 Hashayfan Street Airport Lod Israel Contact: Haim Bashan and Shira Phone: + 972-391-29344 Attn: Juniper RMA |
| Norway ICT Logistics AS Haslevangen 28/30 0579 Oslo Norway Contact: Andrè Røsok Phone: + 47 226-32881 Attn: Juniper RMA |
| Pakistan TNT Pakistan NTL (Private) Limited 37-E Block 6 P.E.C.H.S. Sharah-e-Faisal Road 75400 Karachi Pakistan Contact: Faredoon Dotiwalla Phone: + 9221-300-8238780 / + 9221-111-868111 Ext 322 Attn: Juniper RMA |
| Russia TNT EXPRESS WORLDWIDE (CIS) Svobody Str. 31 Moscow 125362 Russian Federation Contact: Georgy Dibrov Phone: + 7-985-7628859 Attn: Juniper RMA |
| Saudi Arabia ETC/UPS - Supply Chain Solution Sulai District, Street no. 1 Warehousing & Distribution Facilities 11480 Riyadh Saudi Arabia Contact: Moh'd Abdul Rahim Imran / Anas Al Alami Phone: +966 1 2413880 / +966 50 1579 408 / +966 56 6955 220 Attn: Juniper RMA |
| South Africa UPS-SCS Unit C Brussels Road 33 Aeroport Spartan Ext 2, Kemton Park Johannesburg 1619 South Africa Contact: Eugene de Beer Phone: +27-11-922-9215/+27-11-922-9200 Attn: Juniper RMA |
| Switzerland (Zuerich) UPS SCS Switzerland GmbH Weieracherstrasse 12 8184 Bachenbuelach Switzerland Contact: Can Kahraman Phone: + 41-44-8639386 Attn: Juniper RMA |
| Ukraine UPS Kiev ZAT Delkar 19B, Dneprovskaya Naberezhnaya str Office 338 02068 Kiev Ukraine Contact: Vitaly Martinenko Phone: +380 44 5531620 Attn: Juniper RMA |
| United Arab Emirates UPS-SCS c/o UPS (UAE) LLC Al Quoz Warehouse, Sheikh Zayed Rd PO Box 26026 Dubai United Arab Emirates Contact: Matthew Naisby, Siddharth Ghai Phone: + 97-14-3391939 ext 244 Attn: Juniper RMA |
| Turkey UPS SCS International Transport LTD. Kartaltepe Mah. Malazgirt Cad. No 1 Sefakoy - Istanbul Turkey Phone: +90 121 579 8292 Attn: Juniper RMA |
| Asia-Pacific |
| See details per country below. If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you. |
| Australia UPS Supply Chain Solutions Australia Bldg 4, Dock 2, 14A Baker St East Botany, NSW 2019 Australia Attn: Ben Dickason / Victor Cirkovski Phone: 61 2 9582 7081 / 61 2 9582 7337 RMA # R |
| China Shanghai Nava Import & Export Co. Ltd. Tian, Long Hotel Yuan Nei, DongNanJiao Ku Liu Shu Huan Dao, ShunYi District, Beijing, China 100300 Attn: Tie Liang Xu Phone: +10 8048 3522 Fax: +10 8048 3515 RMA # R |
| Hong Kong UPS SCS (Asia) Limited 6023W-6027W, 6/F Asia Terminals Centre B Berth 3, Kwai Chung Container Terminal N.T. HONG KONG Attn: Iva Wong / Terence Li Phone: + 852 3153 2832/2829 RMA # R |
| India UPS Supply Chain Solutions India Pvt Ltd., A/4, Unit # 4567, Chamunda Commercial Complex, Thane Bhiwandi Road, Kasheli, Thane - 421 302 India Attn: Deenanath Salvi / Ajay Khedekar Phone: + 91-022-3943-0180 RMA # R |
| Indonesia UPS Supply Chain Solutions Indonesia Komp Pergudangan Soewarna Unit B-1 Taman Niaga Soewarna Bandara soekarno Hatta Indonesia Attn: Aria / Herry Phone: 62-21-55911270 |
| Japan UPS Supply Chain Solutions Japan Ltd. UPS-SCS SPL Center, Prologis park Tokyo 2F., 2-1-2 Tokai, Ota-ku, Tokyo 143-0001, Japan Attn: Hideki Kambara Phone: +81-3-5755-8100 RMA # R |
| Korea UPS SCS Korea Ltd. 442-1 Sam Dong Kwang-Ju City Republic of Korea 464040 Attn: Jongjin, Shin Phone: +8231-798-0475 RMA # R |
| Macau Pan Leader Shipping C/O Golden Warehouse Logistics Ltd. No. 100 Rua Dr. Lourenco, Fereira Marques, Macau Attn: Ms. Moon Lam Phone: +853 28329329 RMA # R |
| Malaysia UPS SCS (Malaysia) Service S/B Suite 11.01,11th Floor Menara Summit Persiaran Kewajipan USJ1, 47600 UEP Subang Jaya Selangor, Malaysia Attn: Raja Veerapan Phone: +603-8026-8371 RMA # R |
| New Zealand Juniper Networks C/O Fliway Logistics UPS Bldg, Juniper Networks C/-Fliway Logistics, 120 Pavilion Drive, Airport Oaks, Auckland, New Zealand 1003 Contact: Jacques Le Roux/Karl Kumar/Luke Wild PH: +64 9256 1296 FX: +64 9255 0876 RMA # R |
| Philippines Fritz Logistics Philippines Ltd Queensway Ave corner Sta. Agueda St., Pascor Drive Exit, Parañaque City, 1700 Philippines Attn: Jundel Maglinao / Annaliza Perez Phone: 63 2 851 1023 extn, 119 / 63 2 851 1023 extn, 132 RMA # R |
| Singapore UPS-SCS (Singapore) PTE LTD. 10 Pandan Crescent, UE-Tech Park Lobby LL3, 01-06 Singapore 128466 Attn: Gwen Lim Phone: 65-6771-8286 Phone: 65-67718-285 RMA # R |
| Taiwan UPS Supply Chain Solutions, Taiwan 3F-1, No. 16, Lane 77. Sing - Ai Rd., Nei Hu Dist 114, Taipei, R.O.C. Attn: Wallace Tan Phone: 886 2 27907214 RMA # R |
| Thailand Swift Air Sea Freight Co. LTD. C/O UPS SCS Services (Thailand) Limited. Building E of SV Logistic center 56/13 Moo.2 Pattana Chonbod 3 Road, Klongsongtonnum , Ladkrabang 10520 Thailand Attn: Mr.Thawatchai Oonkham Phone: +66(2) 138 9677 Fax: + 66(2) 727 5579 RMA # R |
| Vietnam UPS-SCS (Vietnam) LTD. C/O Nam Khai Transportation Int'l Co. LTD 10th Floor, 53 Quang Trung Hanoi, Vietnam Attn: Diep Vu Tuan Ph: +84-4-9430845 RMA # R |
| APAC countries without local return center Teleplan International 8860 Industrial Blvd. Dock Door #213 Roseville, CA 95678 USA Attn: Juniper RMA # |
| Latin America |
| If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you. Due to Customs Regulations within Latin America you may also be asked to provide copies of the original commercial documents to assist with the return of the defective part to Juniper Networks Repair Centers. Please contact csr-usa@juniper.net for questions regarding your RMA. |
| Argentina Comlasa Argentina, S.A. Aguero 351, Capital Federal Buenos Aires C1171ABC Attn: Ruben Nasillo Ph. 5411-4867-7800 RMA # R |
| Brazil – Sao Paolo UPS-SCS Rua Pedro Taques 77 Sao Paulo SP 01415-010 Brazil Attn Katia Barile Ph 551132181000 RMA # R |
| Mexico - Mexico City Juniper Networks C/O FGL/ESTAFETA Av. CFE 794 Zona Industrial Millenium San Luis Potosi Mexico, CP78395 Contact: Gaston Rincon Phone: +52 444 1270224 RMA # R |
| Puerto Rico UPS-SCS Puerto Rico Lot 15-A Sabana Gardens Industrial Park Carolina, PR 00984 Ph 787-620-4530 RMA # R |
| Colombia Carrera 85 D # 51 - 65 Bodega 21 y Bodega 22 Complejo Logã-stico San Cayetano Bogota, Colombia Attn: Marco Tulio Rodriguez Phone: 571 423 8775 RMA # R |
| Chile UPS SCS Transportes (Chile) Ltda. Carretera General San Martin 9260 - Qui Santiago, Chile Attn: RMA # R |
| Panama UPS Logistics Group Panama Inc. Calle 52 Este, Obarrio Edificio Plaza Ejecutiva, Oficina 1-E Apartado Postal 87-4148 Panama City, Panama Attn: RMA #R |
| Peru UPS Supply Chain Solutions Peru S.R.L AV. ANGAMOS ESTE No. 1625 - SURQUILLO Lima, Peru Attn: Miriam Lopez Phone: (511) 618-5000 RMA # R |
| Venezuela Comlasa de Venezuela Con Avenida Andres Bello Edificio Atlantico, Piso 1, Oficina 8 Avenida Francisco de Miranda Los Palos Grandes Carracas, Venezuela Attn: RMA # R |
| Guatemala UPS-SCS Ruta 7, 6-42, Zona 4 Edificio Torre 6-42 4to Nivel Officina 406 Guatemala City, Guatemala Contact: Alfredo Paiz Phone: 502-423-9898 RMA #R |
| Ecuador UPS-SCS 1129 Y Av Real Audiencia Cuidadela, Ruminahui Av Luis Tufino Quito, Ecuador Guatemala City, Guatemala Contact: Ivan Omaza Phone: 5932-2411-1425 RMA #R |
| Dominican Republic UPS SCS Dominican Republic, S.A. Autopista Duarte KM 13, Detras de Induveca Santo Domingo, Dominican Republic Contact: Leopoldo Branagan Phone: 809 372 5530 Fax: 809 372 5838 RMA #R |
| Costa Rica UPS SCS (Costa Rica) Ltda. 700 metros al Este del Aeropuerto Juan Santamara, contiguo a la Terminal de Exportaci�n de Tical Alajuela, Costa Rica Contact: Marvel Corrales Phone: 506-2443-4383 RMA #R |
| Honduras UPS SCS Honduras, S.R.L Avenida La Paz, No. 2935, Edificio Santa Elena, 2ndo. Nivel, Local 17 Tegucigalpa, Honduras Contact: Alex Caceres Phone: 504-220-7440/504-220-1305 RMA #R |
| US Virgin Islands Cleve Carbon C/O UPS OFFICE 4003 Raphune Hill, Ste 501-131 St.Thomas, US Virgin Islands 802 Contact: Cleve Carbon Phone: 340-998-1607 RMA #R |
| Trinidad & Tobago Juniper Networks C/O Microtron (Bernard Hosam) 19 Mucurapo Road, St James Trinidad, Trinidad and Tobago Contact: Bernard Hosam Phone: 868-622-3472 Fax: 868-628-6608 RMA #R |
| Grand Cayman Islands Juniper Networks C/O Software Solutions Suite 7, Compass centre, Shedden Road Georgetown, Grand Cayman Contact: Lloyd McBean Phone: 345-946-4000 Fax: 345-949-4827 RMA #R |
NOTE: Label the outside of the box with the RMA number to ensure proper tracking and handling.
Updated: October 2009
