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All returned material must have a valid Juniper RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. Do not return any hardware until an RMA is issued. Juniper Networks reserves the right to refuse shipments without an authorized RMA number. Refused shipments will be returned to the shipper via collect freight.

(NOTE: The locations outside the US are return depots, not repair facilities)

If you have further questions relating to defective returns please contact asset-recovery@juniper.net.

Location Address
Americas Teleplan International
8860 Industrial Blvd.
Dock Door #213
Roseville, CA 95678
Attn: Juniper RMA
Canada UPS Logistics Group
7315 David Hunting Drive
Mississauga, Ontario
L5S 1W3, Canada
Attn: Mike Dixon
RMA # R
EMEA (EU Customers Only) Teleplan//Juniper Returns
Werner von Siemensstraat 17
2712 PN Zoetermeer
The Netherlands
Attn: Juniper Returns
Phone: +31 (0) 207 125 700
EMEA (Non-EU Customers /
No Return Location in Country)
Teleplan International
8860 Industrial Blvd.
Dock Door #213
Roseville, CA 95678
USA
Attn: Juniper RMA


EMEA (Non-EU Countries with a Return Location in Country)


Location Address
Bahrain Aramex International Courier - Global Logistical
Services Company W.L.L.
3 Gate 18 and 4 Gate 18 Aradous Highway
Muharraq Town 224
26951 Muharraq
Manama
Kingdom of Bahrein
Contact: Salah Jaradat
Phone: +973 17330434
Attn: Juniper RMA
Croatia Intereuropa Sajam Internationale Spediti
Avenija Dubrovnik 15
10020 Zagreb
Croatia
Contact: Gordana Stula, Tomislav Sviben
Phone: + 385-1-652-1247
Attn: Juniper RMA
Egypt Trading Transport International ltd. (T.T.I) 3
Dr Abdel Hameed Saeed St.
Kasr Al Neil - Down Town
11111 Cairo
Egypt
Contact: Medhat Fawzy
Phone: +202 25777133
Attn: Juniper RMA
Israel 1 Hashayfan Street
Airport
Lod
Israel
Contact: Haim Bashan and Shira
Phone: + 972-391-29344
Attn: Juniper RMA
Jordan DSL/Networking Solutions & Services (NSS)
Abou-Alhaj Complex - 5th Floor - Office #513
Queen Rania Al-Abdallah Street
P. O. Box 1867
Amman 11953
Jordan
Contact: Noor Faleh
Mobile: +962 777 11 22 44
Email: juniper_rma_delivery@yahoo.com
Attn: Juniper RMA
Kazakhstan DSL/AstanaLogistics
22A Akzhol Str
PO Box 3371
Astana
010000
Kazakhstan
Contact: Rysmaganbetov Murat
Phone: +77172545870 / +77172545820
Attn: Juniper RMA
Kuwait Aramex International Kuwait
Ardiya Industrial Area
PO Box 22751 Safat
13088
Kuwait
Contact: Mutasim Abuhmaidan
Phone: +9651820011
Attn: Juniper RMA
Morocco CONTINENTAL SERVICE LOGISTIQUE
RUE 15 N° 98 QUARTIER OTHMAN II AIN CHOK 20300
Casablanca
Morocco
Contact: Mr. Othman
Phone: +212 522 2439069
Attn: Juniper RMA
Norway ICT Logistics AS
Haslevangen 28/30
0579 Oslo
Norway
Contact: Andrè Røsok
Phone: + 47 226-32881
Attn: Juniper RMA
Oman Aramex Muscat LLC.
Sultan Qaboos Street
Al Khuwair
P.O.Box 1642
Muscat
Sultanate of Oman
Contact: Mr. Afzal Chandiwala
Phone: +968 24473072
Attn: Juniper RMA
Pakistan TNT Pakistan
NTL (Private) Limited
37-E Block 6
P.E.C.H.S.
Sharah-e-Faisal Road
75400 Karachi
Pakistan
Contact: Faredoon Dotiwalla
Phone: + 9221-300-8238780 / + 9221-111-868111 Ext 322
Attn: Juniper RMA
Qatar Aramex International Doha
Street Number 46, Opposite gate number 90
Industrial Area
PO Box 23151
Doha
Qatar
Contact: Fadi Rayes
Phone: +974 4200121
Attn: Juniper RMA
Russia TNT Moscow Special services department
2-nd Lykovskaya 63, block 5
Moscow, 123458
Russian Federation
Contact: Kirill Lossovik
Telephone : +7(985)7628859
Attn: Juniper RMA
Saudi Arabia ETC/UPS - Supply Chain Solution
Sulai District, Street no. 1
Warehousing & Distribution Facilities
11480 Riyadh
Saudi Arabia
Contact: Moh'd Abdul Rahim Imran / Anas Al Alami
Phone: +966 1 2413880 / +966 50 1579 408 / +966 56 6955 220
Attn: Juniper RMA
South Africa UPS-SCS
Unit C
Brussels Road 33
Aeroport Spartan Ext 2, Kemton Park
Johannesburg 1619
South Africa
Contact: Eugene de Beer
Phone: +27-11-922-9215/+27-11-922-9200
Attn: Juniper RMA
Switzerland (Zuerich) UPS SCS Switzerland GmbH
Weieracherstrasse 12
8184 Bachenbuelach
Switzerland
Contact: Can Kahraman
Phone: + 41-44-8639386
Attn: Juniper RMA
Turkey UPS SCS International Transport LTD.
Kartaltepe Mah. Malazgirt Cad. No 1
Sefakoy - Istanbul
Turkey
Phone: +90 121 579 8292
Attn: Juniper RMA
Ukraine UPS Kiev
ZAT Delkar
19B, Dneprovskaya Naberezhnaya str
Office 338
02068 Kiev
Ukraine
Contact: Vitaly Martinenko
Phone: +380 44 5531620
Attn: Juniper RMA
United Arab Emirates UPS-SCS
c/o UPS (UAE) LLC
Al Quoz Warehouse, Sheikh Zayed Rd
PO Box 26026
Dubai
United Arab Emirates
Contact: Matthew Naisby, Siddharth Ghai
Phone: + 97-14-3391939 ext 244
Attn: Juniper RMA


Asia-Pacific

See details per country below. If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.

Location Address
Australia UPS Supply Chain Solutions Australia
Unit 4, Botany Grove Est.
14A Baker St.,
Botany NSW 2019
Australia
Attn: Ben Dickason / Victor Cirkovski
Phone: 61 2 9582 7081
RMA # R
China Shanghai Nava Import & Export Co. Ltd.
Tian, Long Hotel Yuan Nei,
DongNanJiao Ku Liu Shu Huan Dao,
ShunYi District, Beijing, China 100300
Attn: Ding Jun
Phone: +10 8048 3522
Email: juniper@nayalogistics.com.cn
RMA # R
Hong Kong UPS SCS (Asia) Limited
6023W-6027W, 6/F Asia Terminals Centre B Berth 3,
Kwai Chung Container Terminal
N.T. HONG KONG
Attn: Steven Tong / Shaun Lau
Phone: +852 3153 2834 / +852 3153 2832
RMA # R
India Green Channel Logistics Centre
Bangalore
Attn: Ms. Uthiriya Mary / Mr. Rajesh Kumar
Phone: 080-41487561/41487562/41487563
Email: mary@gclindia.net / rajesh.kumar@gclindia.net
RMA # R
Indonesia Juniper Network C/- Ups SCS Indonesia
Komp Pergudangan Soewarna Unit B-1
Taman Niaga Soewarna Bandara Soekarno
Hatta
Indonesia
Attn: Mandegani Rigen / Heryanto Agustinus
Phone: +62 21 5591 1270 - 226 / +62 21 5591 1638
Japan UPS Supply Chain Solutions Japan Ltd.
UPS-SCS SPL Center,
2-1-2 Tokai, Ota-ku,
Tokyo 143-0001, Japan
Attn: Hideki Kambara
Phone: +81-3-5755-8100
RMA # R
Korea UPS SCS Korea Ltd.
6/F, 442-1 Sam Dong
Kwang-Ju City
Republic of Korea 464040
Attn: Jihoon Park / Seunghyun Noh
Phone: + 82317980474
RMA # R
Macau Pan Leader Shipping C/O Golden Warehouse Logistics Ltd.
100 Rua Dr Lourenco, Marques
Macau
Attn: Ms. Moon Lam / Steven Tong
Phone: +853 28329329 / + 852 3153 2834
RMA # R
Malaysia UPS SCS (Malaysia) Services Sdn Bhd
No. 21, Jalan Tiang U8/93
Seksyen U8
Bukit Jelutong Industrial Park
40150 Shah Alam
Selangor Darul Ehsan
Malaysia
Attn: Raja Veerapan
Phone: +603-5021-8888
RMA # R
New Zealand UPS-SCS, NZ Limited
UPS Bldg, 120 Pavilion Drive,
Airport Oaks, Mangere 2150
Auckland, New Zealand
Contact: Rita Sharma
Phone: +64 9 2550804
RMA # R
Philippines UPS SCS PHILS. INC.
Queensway Ave., Corner Sta., Agueda St.,
Pascor Drive 1700 Philippines
Attn: Iquel De Leon / Annaliza Perez Delacruz
Phone: 63 2 851 1023 extn, 142 / 63 2 851 1023 extn, 132
RMA # R
Singapore UPS-SCS (Singapore) PTE LTD.
10 Pandan Crescent, UE-Tech Park
Lobby LL3, 01-06
Singapore 128466
Attn: Gwen Lim
Phone: 65-6771-8286
RMA # R
Taiwan UPS Supply Chain Solutions, Taiwan
2F-1, No. 16, Lane 77. Sing - Ai Rd.,
Nei Hu Dist 11494, Taipei, R.O.C.
Attn: Wallace Tan / Chris Lee
Phone: 886 2 27908153 EXT 11 / 886 2 27908153 EXT 19, 20
RMA # R
Thailand UPS SCS Services (Thailand) Limited.
Building E of SV Logistic center
56/13 Moo.2 Pattana Chonabod 3 Rd.,
Klongsongtonnum
Ladkrabang 10520 Thailand
Attn: Mr. Thawatchai Oonkham
Phone: +66(2) 138 9677
RMA # R
Vietnam UPS-SCS (Vietnam) LTD.
C/O Nam Khai Transportation Int'l Co. LTD
10th Floor, 53 Quang Trung
Hanoi, Vietnam
Attn: Nguyen Van Thanh / Doan Trong Tuan
Phone: +84-4-39430845
RMA # R
APAC countries without local return center Teleplan International
8860 Industrial Blvd.
Dock Door #213
Roseville, CA 95678
USA
Attn: Juniper RMA #


Latin America

If you do not find your country listed below you will be contacted by our agents who will co-ordinate the return with you.


Due to Customs Regulations within Latin America you may also be asked to provide copies of the original commercial documents to assist with the return of the defective part to Juniper Networks Repair Centers. Please contact csr-usa@juniper.net for questions regarding your RMA.

Location Address
Argentina Comlasa Argentina, S.A.
Aguero 351,
Capital Federal Buenos Aires
C1171ABC
Attn: Ruben Nasillo
Ph. 5411-4867-7800
RMA # R
Aruba - Oranjestad UPS-SCS c/o Perfect Fit Systems
SABANA BLANCO 68-C
Oranjestad, Aruba
Contact: Onno Van Cooten
Ph: +011-297-582-9515
RMA # R
Brazil – Sao Paulo SAO - FGL DO BRASIL LOGISTICA
AV ALEXANDRE MACKENZIE, 141 - BOX 12 - JAGUARE
Sao Paulo, Brazil
05322-000
Ph: +55 11 35733200
RMA # R
Grenada - St. George's UPS-SCS c/o Paul Finlay
Springs, St. George's
St. George's, Grenada
Contact: Paul Finlay
Ph: +011-473-440-3268
RMA # R
Mexico - San Luis Potosi Juniper Networks C/O FGL/ESTAFETA
Av. CFE 794
Zona Industrial Millenium
San Luis Potosi
Mexico, CP78395
Contact: Gaston Rincon
Ph: +52 444 1270224 / +52 444 1270224
RMA # R
Puerto Rico UPS-SCS Puerto Rico
Lot 15-A
Sabana Gardens Industrial Park
Carolina, PR 00984
Ph: 787-620-4530
RMA # R
Colombia Carrera 85 D # 51 - 65 Bodega 21 y Bodega 22
Complejo Logã-stico San Cayetano
Bogota, Colombia
Attn: Marco Tulio Rodriguez
Ph: 571 423 8775
RMA # R
Chile UPS SCS Transportes (Chile) Ltda.
Carretera General San Martin 9260 - Qui
Santiago, Chile
Attn: RMA # R
Panama UPS Logistics Group Panama Inc.
Calle 52 Este, Obarrio
Edificio Plaza Ejecutiva, Oficina 1-E
Apartado Postal 87-4148
Panama City, Panama
Attn: RMA #R
Peru UPS Supply Chain Solutions Peru S.R.L
AV. ANGAMOS ESTE No. 1625 - SURQUILLO
Lima, Peru
Attn: Miriam Lopez
Phone: (511) 618-5000
RMA # R
Venezuela Comlasa de Venezuela
Con Avenida Andres Bello
Edificio Atlantico, Piso 1, Oficina 8
Avenida Francisco de Miranda
Los Palos Grandes
Carracas, Venezuela
Attn: RMA # R
Guatemala UPS-SCS
Ruta 7, 6-42, Zona 4
Edificio Torre 6-42
4to Nivel Officina 406
Guatemala City, Guatemala
Contact: Alfredo Paiz
Phone: 502-423-9898
RMA #R
Ecuador UPS-SCS
1129 Y Av Real Audiencia Cuidadela,
Ruminahui Av Luis Tufino
Quito, Ecuador
Guatemala City, Guatemala
Contact: Ivan Omaza
Phone: 5932-2411-1425
RMA #R
Dominican Republic UPS SCS Dominican Republic, S.A.
Autopista Duarte KM 13,
Detras de Induveca
Santo Domingo, Dominican Republic
Contact: Leopoldo Branagan
Phone: 809 372 5530
Fax: 809 372 5838
RMA #R
Costa Rica UPS SCS (Costa Rica) Ltda.
700 metros al Este del Aeropuerto Juan Santamara,
contiguo a la Terminal de Exportaci?n de Tical
Alajuela, Costa Rica
Contact: Marvel Corrales
Phone: 506-2443-4383
RMA #R
Honduras UPS SCS Honduras, S.R.L
Avenida La Paz, No. 2935, Edificio Santa Elena, 2ndo.
Nivel, Local 17
Tegucigalpa, Honduras
Contact: Alex Caceres
Phone: 504-220-7440/504-220-1305
RMA #R
US Virgin Islands Cleve Carbon C/O UPS OFFICE
4003 Raphune Hill, Ste 501-131
St.Thomas, US Virgin Islands 802
Contact: Cleve Carbon
Phone: 340-998-1607
RMA #R
Trinidad & Tobago Juniper Networks C/O Microtron (Bernard Hosam)
19 Mucurapo Road, St James
Trinidad, Trinidad and Tobago
Contact: Bernard Hosam
Phone: 868-622-3472
Fax: 868-628-6608
RMA #R
Grand Cayman Islands Juniper Networks C/O Software Solutions
Suite 7, Compass centre, Shedden Road
Georgetown, Grand Cayman
Contact: Lloyd McBean
Phone: 345-946-4000
Fax: 345-949-4827
RMA #R

NOTE: Label the outside of the box with the RMA number to ensure proper tracking and handling.

Related Topics

How to transfer a license activation key to an RMA replacement device International Technical Asssistance Center Contacts

 

RMA Return Instructions

U.S. and Canada Latin America EMEA - European Union (EU) EMEA - Non-European Union Asia Pacific
 
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