If you are seeing this message, the system you are attempting to access is undergoing maintenance.
On Friday, January 20th, 6:00PM PST to Saturday, January 21st, 12:00AM PST (Saturday, November 12th, 2:00AM to 8:00AM GMT) we will be conducting maintenance on our systems to better support you.
During this time, some of our Self-Service systems and tools will be unavailable This includes:
- Case Manager
During this time, Case Manager will be available in read-only mode only. Users will be able to view cases, but unable to create new cases or update cases.
- User Registration
- Subscription Registration (SubReg)
- Product & Contract Search
- Serial Number Entitlement (SNE) Tool
- End User Product Registration
- End User Certificate Activation
During this maintenance window, Juniper Global Support is fully staffed and available via the phone to handle technical or administrative issues. Juniper Global Support is available at 1-888-314-5822 or 408-745-9500, as well as local toll free numbers in most countries worldwide. A complete listing of local toll free numbers are available at Contact Support.
**We recommend that any discretionary network changes be planned to avoid this time period so that we may provide the highest possible service. This includes:
- Planned software or hardware upgrades
- Planned topology or configuration changes
- Installation and activation of new equipment
- Registration of new CSC accounts
Mobile Phone Users:
Please contact your mobile service provider should you be unable to call Juniper Global Support. Service providers will occasionally block their mobile users from dialing toll free numbers. If you are unable to dial Juniper from your mobile, we recommend you call from a land line phone.
We apologize for any inconvenience this may cause.