Maintenance & Downtime

Juniper Customer Support Center (CSC) System Maintenance

If you are seeing this message, the system you are attempting to access is undergoing maintenance.

On Saturday, February 11th, 2012, between 7:00AM and 12:00PM PDT (Sat February 12th, 2012, between 2:00PM GMT and 7:00PM GMT), we will be conducting maintenance on our systems to better support you.

Between 7:00AM and 11:00AM, some of our Self-Service systems and tools will have limited availability and/or functionality. This includes:

• User Registration
• Product Registration
• Search Products & Contracts
• Serial Number Entitlement Tool
• SMART
• Subscription Registration (SubReg)
• Case Manager

Between 10:00AM and 12:00PM, the following Self-Service systems and tools will have limited availability and/or functionality.

• Software Downloads
• FTP
• Technical Documentation

Due to some systems being offline for brief periods, we anticipate higher than expected call volume, however, we are fully staffed and able to assist with any emergency or un-planned network incidents.

**We recommend that any discretionary network changes be planned to avoid this time period so that we may provide the highest possible service. This includes:

• Planned software or hardware upgrades
• Planned topology or configuration changes
• Installation and activation of new equipment
• Registration of new CSC accounts

We apologize for any inconvenience this may cause and appreciate your cooperation during this maintenance period.

Should you need assistance during the maintenance period, please contact Global Support at 1-888-314-5822 (toll free, US & Canada). If outside the US or Canada, use the Juniper Global Support International Toll Free Number for your country (See Contacting Support).

Mobile Phone Users:

Please contact your mobile service provider should you be unable to call Juniper Global Support. Service providers will occasionally block their mobile users from dialing toll free numbers. If you are unable to dial Juniper from your mobile, we recommend you call from a land line phone.

Thank you for your patience and we apologize in advance for any inconvenience.