The table below details important information relevant to each NS-Remote software release. The dates and milestones provided are in accordance with the policies of NS-Remote at the time of each software release and are in accordance with stated End of Life/End of Support policies for Juniper Networks. For additional information, please see the NS-Remote EOL Frequently Asked Questions (FAQ) at http://www.juniper.net/support/eol/ns-remote_eol_faq.pdf.
|Product||FRS Date||End of Engineering||End of Life/|
End of Support
Juniper Technical Assistance Center will provide support on a commercially reasonable effort basis for all versions of NS-Remote. However; issues will only be resolved in non-EOL versions. Customers will be encouraged to upgrade to the latest version of NS-Remote in order to take advantage of the latest improvements.
All NS-RemoteExport releases have reached End of Engineering and End of Life Dates.
All NS-Remote releases prior to 8.1 have reached End of Engineering and End of Life Dates.
All NS-Remote_VPN releases prior to 9.0 have reached End of Engineering and End of Life Dates.
All NS-Remote_Security releases have reached End of Engineering and End of Life Dates.
For NS-Remote software products, the period of active engineering support will be the current release plus four (4) subsequent releases, or up to twelve (12) months from the FRS date, whichever occurs first. All software releases are considered major.
Update releases (e.g. service, maintenance, patch) will no longer be created for major software releases after the end of engineering (EOE) date.
JTAC support will continue after EOE for two (2) subsequent releases or up to twelve (12) months, whichever occurs first. After EOE and until EOL JTAC support will be generally limited to investigation and troubleshooting in an attempt to provide solutions and workarounds.
When the release reaches EOL the software images are removed from www.juniper.net and JTAC will only provide support on a commercially reasonable effort basis.