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Support

End-of-Life (EOL) Products

NMC-RX Software Release Dates and Milestones

The table below details important information relevant to each NMC-RX software release. The dates and milestones provided are in accordance with the policies of NMC-RX at the time of each software release and are in accordance with stated End of Life/End of Support policies for Juniper Networks.

Product FRS Date End of Engineering Support End of Life (EOL)
NMC-RX 7.3 11/16/2006 07/02/2008 07/02/2009
NMC-RX 7.2 06/22/2006 12/22/2007 12/22/2008
NMC-RX 7.1 02/01/2006 08/01/2007 08/01/2008
NMC-RX 7.0 10/24/2005 04/24/2007 04/24/2008
NMC-RX 6.1 06/01/2005 10/06/2006 10/06/2007
NMC-RX 6.0 02/10/2005 06/03/2006 02/03/2007
NMC-RX 5.3 10/06/2004 02/04/2006 10/06/2006
NMC-RX 5.2 06/04/2004 10/07/2005 06/03/2006
NMC-RX 5.1 11/21/2003 06/04/2004 02/04/2006

For NMC-RX software products, the period of active engineering support will be the current release plus three (3) subsequent releases, or up to eighteen (18) months from the FRS date, whichever occurs first.  All software releases are considered major.  The product cycle is currently four (4) months, so the period of active engineering support is typically up to sixteen (16) months from FRS.

Update releases (e.g. service, maintenance, patch) will no longer be created for major software releases after the end of engineering (EOE) date.

JTAC support will continue after EOE for two (2) subsequent releases or up to twelve (12) months, whichever occurs first.  After EOE and until EOL JTAC support will be generally limited to investigation and troubleshooting in an attempt to provide solutions and workarounds.

When the release reaches EOL the software images are removed from www.juniper.net and JTAC will only provide support on a commercially reasonable effort basis.