Service Automation Dates & Milestones

The table below details important information relevant to the software releases of the two components of the Service Automation solution: Service Now/Service Insight, and Advanced Insight Scripts (AI-Scripts). The dates and milestones provided are in accordance with the policies of Service Now/Service Insight, and AI-Scripts at the time of each software release and are in accordance with stated End of Life/End of Support policies for Juniper Networks.

ProductFRS DateEnd of EngineeringEnd of Support
Service Now/Service Insight 17.1 06/12/2017 12/12/2018 12/12/2019
Service Now/Service Insight 16.1 08/15/2016 02/15/2018 02/15/2019
Service Now/Service Insight 15.1 09/22/2015 03/22/2017 03/22/2018
Service Now/Service Insight 14.1 08/22/2014 02/22/2016 02/22/2017
Service Now/Service Insight 13.3 03/11/2014 09/11/2015 09/11/2016
Service Now/Service Insight 13.1 06/27/2013 12/27/2014 12/27/2015
Product FRS Date End of EngineeringEnd of Support
AI-Scripts 7.0 06/12/2017 12/12/2018 12/12/2019
AI-Scripts 6.0 08/15/2016 02/15/2018 02/15/2019
AI-Scripts 5.0 09/22/2015 03/22/2017 03/22/2018
AI-Scripts 4.1 08/22/2014 02/22/20161 02/22/20171
AI-Scripts 4.0 03/12/2014 12/12/2014 12/12/2015
AI-Scripts 3.7 06/26/2013 03/26/2014 03/26/2015
AI-Scripts 3.6 03/15/2013 12/15/2013 12/15/2014
AI-Scripts 3.5 12/10/2012 09/10/2013 09/10/2014
AI-Scripts 3.4 10/22/2012 07/22/2013 07/22/2014
AI-Scripts 3.3 05/31/2012 02/28/2013 02/28/2014
AI-Scripts 3.2 12/22/2011 09/22/2012 09/22/2013
AI-Scripts 3.1 10/26/2011 07/26/2012 07/26/2013
AI-Scripts 3.0 06/22/2011 03/22/2012 03/22/2013
AI-Scripts 2.6 01/31/2011 10/31/2011 10/31/2012
AI-Scripts 2.5 10/11/2010 07/11/2011 07/11/2012
AI-Scripts 2.4 08/05/2010 05/05/2011 05/05/2012
AI-Scripts 2.3 04/26/2010 01/26/2011 01/26/2012
AI-Scripts 2.2 02/04/2010 11/04/2010 11/04/2011
AI-Scripts 2.1 09/15/2009 06/15/2010 06/15/2011
AI-Scripts 2.0 05/14/2009 09/14/2009 09/14/2010
AI-Scripts 1.3 01/16/2009 07/16/2009 01/16/2010
AI-Scripts 1.2 08/15/2008 12/15/2008 12/15/2009
AI-Scripts 1.1 04/28/2008 08/08/2008 08/08/2009
AI-Scripts 1.0 02/15/2008 05/28/2008 05/28/2009

For all AI-Scripts software products released after September 15, 2009, the software support policy has been revised. For AI-Scripts products released after September 15, 2009, the period of active engineering support will be the current release plus two (2) subsequent releases, or up to 9 (nine) months from the FRS date, whichever comes first. All software releases are considered major. The product cycle is currently three (3) months, so the period of active engineering support is typically up to nine (9) months from FRS.

For AI-Scripts software products released between January 17, 2009 and September 15, 2009, the period of active engineering support will apply only to the current release plus one (1) subsequent release, or up to 6 (six) months from the FRS date, whichever comes first. All software releases are considered major. The product cycle is currently three (3) months, so the period of active engineering support is typically up to six (6) months from FRS.

For AI-Scripts software products released prior to January 17, 2009, the period of active engineering support will apply only to the current release. All software releases are considered major. The product cycle is currently three (3) months, which is the typical period of active engineering support.

Update releases (e.g. service, maintenance, patch) will no longer be created for major software releases after the end of engineering (EOE) date.

JTAC support will continue after EOE for two (2) subsequent releases or up to six (6) months, whichever occurs first. After EOE and until EOS JTAC support will be generally limited to investigation and troubleshooting in an attempt to provide solutions and workarounds.

When the release reaches EOS the software images are removed from www.juniper.net and JTAC will only provide support on a commercially reasonable effort basis.


1AI-Scripts 4.1 on QFabric systems only: EOE/EOS extended for as long as QFabric remains supported

 
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