End of Life Products & Milestones
EOL and EOS Notification Policy and Procedures
From time to time, Juniper Networks may find it necessary to discontinue products and services for a number of reasons, including product line enhancements, upgrades and offering customers the same quality product at a lower cost.
When a product reaches its end of life (EOL), we are committed to communicating important milestones throughout the EOL period, including the initial EOL notification, Last Order Date (LOD) for product, End of Support (EOS) EOS milestone dates, as well as other key information pertaining to Juniper hardware and software products. Any product being discontinued will be announced as EOL for up to one hundred-eighty (180) days prior to the discontinuation and end of sale date, also referred to as last order date. On the last order date, products are removed from the price list and are no longer available for purchase.
Support will only be provided for products that convert the new product warranty coverage to a support services contract prior to expiration of the standard warranty, one (1) year after the last order date. Same Day and Same Day Onsite support services are no longer available two (2) years after product last order date. The following J-Care services offerings are available: Core, CorePlus, Next Day , Next Day Ship and Next Day Onsite. Please refer to the Juniper published price list for details. The following Operate Specialist Support service offerings are available: Basic, RTF, AR-5, Next Day Ship, Next Day, and Next Day Onsite. Please refer to the Operate Specialist Support price list for details Next Day, Next Day Ship and Next Day Onsite support services are no longer available four (4) years after product last order date. The following J-Care service offerings are available for purchase via the J-Partner: Core and CorePlus, please refer to the Juniper published price list for details. The following Operate Specialist Support service offerings are available; Basic, RTF and AR-5, please refer to the Operate Specialist Support price list for details. Additionally, four (4) years after product last order date is the last date that any support service offerings are available or renewable.
The product reaches End of Support five (5) years after the last order date. No support services contracts are available and the last contract will expire on the published EOS date. For Juniper Care service description, the external link is at http://www.juniper.net/us/en/products-services/technical-services/juniper-care/. For Operate Specialist Support service description, the external link in the Partner Center is at https://www.juniper.net/partners/partner_center/common/customer_service/operate_specialist.jsp.
Last Order Date (LOD) Milestones
Any hardware products being discontinued will be announced as EOL and identified as such on the price list for up to one hundred-eighty (180) days prior to the discontinuation and end of sale date also known as last order date. On the end of sale date, discontinued products are removed from the price list and are no longer available for purchase. Support for discontinued products will only be provided to customers who purchased a maintenance contract prior to the removal of the product and support services from Juniper Networks' price list, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty.
List of Products Reaching Last Order Date - 2009, 2010, 2011
EOS Policy and Guidelines
End of Life Model Diagram
Hardware Support
Juniper Networks, Inc. will provide support for hardware systems for up to five (5) years from the date the products are discontinued.
For products that were announced as end of life (EOL) prior to March 1, 2003, Juniper Networks, Inc. provides hardware support for up to three (3) years from the date the products are discontinued. For legacy products and products from companies acquired by Juniper Networks, Inc., the EOS milestones may vary. Refer to the specific products EOL notification for the terms and EOS dates that apply.
Juniper Networks, Inc. will provide engineering support for hardware systems for five (5) years from the date the products are discontinued. Products reach end of engineering (EOE) hardware support and EOS on the same date.
Juniper Networks, Inc. also provides software engineering support for the entire five (5) year EOL/EOS timeline. The release of software that receives engineering support until the hardware EOS date may not be the current release of software. Please reference the Product Support Notification (PSN), or Technical Bulletin, that is posted for each EOL/EOS product for the exact date which new software releases will no longer be supported on the previously announced EOL/EOS hardware.
A number of older PSNs do not include a last software support date, or the date is posted as equal to the hardware EOS date. In those instances, please reference the "Software Support for EOL Hardware" document posted under the section Additional Information at http://www.juniper.net/support/eol/ for information regarding the last new software release to receive engineering support, until the hardware reaches EOS. Prior to February of 2005, Juniper Networks, Inc. provided two (2) years of EOE software support. Products that reached EOL prior to March 1, 2003 will remain on their original support timeline, receiving two (2) years of EOE software support. Juniper Networks, Inc. PSNs or Technical Bulletins published prior to February of 2005 and after March 1, 2003 may not reflect the updated policy. However, engineering software support will be extended for the entire five (5) years of hardware support for those EOL/EOS products. Any products being discontinued will be announced as EOL and identified as such on the price list for up to one hundred eighty (180) days prior to the discontinuation and end of sale date, also known as last order date (LOD). On the end of sale date, discontinued products are removed from the price list and are no longer available for purchase. Support for discontinued products will only be provided to customers who purchased a support services contract prior to the removal of the product and support services offerings from Juniper Networks' price list, or converted their new product warranty coverage to a support services contract prior to the expiration of the standard warranty.
When a chassis is announced as EOL, the Field Replacement Units (FRU), (e.g. Physical Interface Card (PIC), Flexible PIC Concentrator (FPC), line cards, power supplies and fan trays) with in the chassis may not have been announced as EOL. Though the FRUs in the chassis have not reached EOL, their lifecycle follows that of the chassis. All FRUs in a chassis will be supported at the same service delivery level as the chassis.
When a FRU, (e.g. Physical Interface Card (PIC), Flexible PIC Concentrator (FPC), line cards, power supplies and fan trays) reaches EOL prior to the chassis in which it is being used, it will not be covered as part of the support services contract past the standard five (5) year EOL timeline. The EOL FRUs have feature sets that will not be tested and sustained with current hardware and actively supported software releases. Replacements during the RMA process may involve "repair and return" or "like for like replacements" or an "available enhanced FRU" at the discretion of Juniper Networks, Inc.. Juniper Networks, Inc. may be obligated to charge the price difference for the enhanced FRU if it is deemed necessary due to the FRU providing significant improvements to performance, capability or capacity. The enhanced FRU may require a different software version requirements as well as peripheral enhancements to be purchased by the customer, and require that the customer update to a currently supported software release.
If the EOL FRU is replaced by an enhanced version, the replaced FRU will be covered by the existing support services contract.
Juniper Networks, Inc. reserves the right to charge for continued support services of any discontinued products. In addition, Juniper Networks, Inc. reserves the right to reduce or amend support services offerings available for renewal under this policy at any time in its sole discretion, with or without notice.
Software Support
EOE date: End of Engineering (EOE) date is the date after which software is no longer actively
supported by Engineering. Update releases (e.g. service, maintenance, patch) will no longer be created
for major software releases (“X.X”) that have reached the EOE milestone. After EOE date but before
EOL/EOS date, existing software service or maintenance releases and patches remain posted for download
but JTAC support will be generally limited to investigation and troubleshooting in an attempt to provide
solutions and workarounds.
EOL/EOS date: Unlike the case with hardware products, end of life (EOL) date and end of support
(EOS) date for software are the same date. The EOL/EOS date follows EOE and is the date after at which
the software images are removed from www.juniper.net. After EOL/EOS date, JTAC will only provide minimum
workaround support on a commercially reasonable efforts basis.
Release: As used below, "release" refers to a general availability release of software (commonly
denominated by the first two numbers in the release identifier (“x.x.Rx”). “Release” does not refer to a
maintenance or service release or to a patch.
JUNOS:
Pre-12.1 Releases (other than EEOL Releases):
EOE date: The earlier of (i) the date eighteen (18) months from first general availability date
or (ii) two (2) subsequent releases of such software.
EOL/EOS date: The earlier of (i) the date twelve (12) months after the EOE date or (ii) two (2)
subsequent releases of such software.
Release 12.1 and following (other than EEOL Releases):
EOE date: The date twenty four (24) months after first general availability date.
EOL/EOS date: The date six (6) months after the EOE date.
Extended End of Life Release:: Beginning with JUNOS 8.1 Juniper offers an Extended End of Life
(EEOL) Release. The last JUNOS Release to reach general availability in a particular calendar year is the
EEOL Release.
EOE date: The date thirty-six (36) months after first general availability date.
EOL/EOS date: The date six (6) months after the EOE date.
JUNOScope, JWOS, WXOS, WX CMS, STRM, Carrier AAA, SBR and OAC, AAA/802.1X, IDP, UAC, IVE OS, JUNOS Pulse for Software Platform, ScreenOS, and NSM:
EOE date: The earlier of (i) the date eighteen (18) months from first general availability date
or (ii) two (2) subsequent releases of such software.
EOL/EOS date: The earlier of (i) the date twelve (12) months after the EOE date or (ii) two (2)
subsequent releases of such software.
JUNOSe, NMC-RX and CTPOS:
EOE date: The earlier of (i) the date eighteen (18) months from first general availability date
or (ii) three (3) subsequent releases of such software.
EOL/EOS date: The earlier of (i) the date twelve (12) months after the EOE date, or (ii) two (2)
subsequent releases of such software.
SDX, SRC-PE:
EOE date: The earlier of (i) the date twelve (12) months from first general availability date
or (ii) four (4) subsequent releases of such software.
EOL/EOS date: The earlier of (i) the date twelve (12) months after EOE date, or (ii) two (2)
subsequent releases of such software.
JUNOS Pulse for Mobile Devices:
EOE date: The earlier of (i) the date eighteen (18) months from first general availability date
or (ii) next release of the Junos Pulse for mobile devices.
EOL/EOS date: The earlier of (i) the date twelve (12) months after the EOE date or (ii) two (2)
subsequent releases of such software.
Software from Acquired Product Lines:
Special rules apply to software running in product lines recently acquired by Juniper Networks. Recent examples include software running on the WLA series of products (acquired from Trapeze) and VXA software from Ankeena. Refer to specific product-specific software release notifications for the EOE and EOL/EOS terms and dates for such software.
Additional Information
Software Support for EOL Hardware
For more EOL product information and announcements please visit https://www.juniper.net/alerts/.
Learn more about Juniper Networks Guidelines and Policies
