Any hardware products being discontinued will be announced as EOL and identified as such on the price list for up to one hundred-eighty (180) days prior to the discontinuation and end of sale date also known as last order date. On the end of sale date, discontinued products are removed from the price list and are no longer available for purchase. Support for discontinued products will only be provided to customers who purchased a maintenance contract prior to the removal of the product and support services from Juniper Networks' price list, or converted their new product warranty coverage to a maintenance contract prior to the expiration of the standard warranty.
Juniper Networks, Inc. will provide support for hardware systems for up to five (5) years from the date the products are discontinued.
For products that were announced as end of life (EOL) prior to March 1, 2003, Juniper Networks, Inc. provides hardware support for up to three (3) years from the date the products are discontinued. For legacy products and products from companies acquired by Juniper Networks, Inc., the EOS milestones may vary. Refer to the specific products EOL notification for the terms and EOS dates that apply.
Juniper Networks, Inc. will provide engineering support for hardware systems for five (5) years from the date the products are discontinued. Products reach end of engineering (EOE) hardware support and EOS on the same date.
Juniper Networks, Inc. also provides software engineering support for the entire five (5) year EOL/EOS timeline. The release of software that receives engineering support until the hardware EOS date may not be the current release of software. Please reference the Product Support Notification (PSN), or Technical Bulletin, that is posted for each EOL/EOS product for the exact date which new software releases will no longer be supported on the previously announced EOL/EOS hardware.
When a chassis is announced as EOL, the Field Replacement Units (FRU), (e.g. Physical Interface Card (PIC), Flexible PIC Concentrator (FPC), line cards, power supplies and fan trays) with in the chassis may not have been announced as EOL. Though the FRUs in the chassis have not reached EOL, their lifecycle follows that of the chassis. All FRUs in a chassis will be supported at the same service delivery level as the chassis.
When a FRU, (e.g. Physical Interface Card (PIC), Flexible PIC Concentrator (FPC), line cards, power supplies and fan trays) reaches EOL prior to the chassis in which it is being used, it will not be covered as part of the support services contract past the standard five (5) year EOL timeline. The EOL FRUs have feature sets that will not be tested and sustained with current hardware and actively supported software releases.
Replacements during the RMA process may involve "repair and return" or "like for like replacements" or an "available enhanced FRU" at the discretion of Juniper Networks, Inc.. Juniper Networks, Inc. may be obligated to charge the price difference for the enhanced FRU if it is deemed necessary due to the FRU providing significant improvements to performance, capability or capacity. The enhanced FRU may require a different
software version requirements as well as peripheral enhancements to be purchased by the customer, and require that the customer update to a currently supported software release. If the EOL FRU is replaced by an enhanced version, the replaced FRU will be covered by the existing support services contract.
From time to time, Juniper Networks may find it necessary to discontinue products and services for a number of reasons, including product line enhancements,
upgrades and offering customers the same quality product at a lower cost.
When a product reaches its end of life (EOL), we are committed to communicating important milestones throughout the EOL period,
including the initial EOL notification, Last Order Date (LOD) for product, End of Support (EOS) EOS milestone dates, as well as other key information pertaining to
Juniper hardware and software products. Any product being discontinued will be announced as EOL for up to one hundred-eighty (180) days prior to the discontinuation
and end of sale date, also referred to as last order date. On the last order date, products are removed from the price list and are no longer available for purchase.
Support will only be provided for products that convert the new product warranty coverage to a support services contract prior to expiration of the standard warranty,
one (1) year after the last order date. Same Day and Same Day Onsite support services are no longer available two (2) years after product last order date.
The following J-Care services offerings are available: Core, CorePlus, Next Day , Next Day Ship and Next Day Onsite. Please refer to the Juniper published price list
for details. The following Operate Specialist Support service offerings are available: Basic, RTF, AR-5, Next Day Ship, Next Day, and Next Day Onsite.
Please refer to the Operate Specialist Support price list for details Next Day, Next Day Ship and Next Day Onsite support services are no longer available
four (4) years after product last order date. The following J-Care service offerings are available for purchase via the J-Partner:
Core and CorePlus, please refer to the Juniper published price list for details. The following Operate Specialist Support service offerings are available;
Basic, RTF and AR-5, please refer to the Operate Specialist Support price list for details. Additionally, four (4) years after product last order date is the
last date that any support service offerings are available or renewable.
The product reaches End of Support five (5) years after the last order date. No support services contracts are available and the last contract will expire on
the published EOS date.
A "Version" is a series of Releases of a particular software product with a common "x.y" denomination in the first two places of the Release identifier. For example, Junos 12.2R1 through Junos 12.2R8 are all Releases under the same Version, whereas Junos 12.2R1 and Junos 12.3R1 are Releases under different Versions.
A "Release" is a particular object code image (or collection of object code images) of a software product that is identified by a Release denomination starting with "x.y" followed by additional image-identifying string. Commonly a Release denomination ends with "Rz" where "z" is one, two or more whole numbers each separated by a period. For example, Junos Space Network Director 1.5R1.6 is a Release of the Junos Space Network Director software product.
"EOE" or "End of Engineering" for all Releases under a particular Version of a software product means that date when no further software fixes, code changes or Releases are developed or distributed for that Version.
"EOS" or "End of Support" for all Releases under a particular Version of a software product means that date when no further support or services of any kind will be furnished for any such Release and when any or all such Releases may be removed from further availability for download.
EOE and EOS dates:
EOE for all Releases under a particular Version generally ranges between 9 and 36 months after first general availability of the initial Release under that Version.
EOS for all Releases under a particular Version generally ranges between 6 and 12 months after the EOE date for that Version.
Refer to the software product-specific EOL page for exact EOE and EOS dates.