Support Partners

Juniper Networks Authorized Support Center (JNASC) Program

JNASC Program Benefits

JNASC provides flexible support options for you depending on your support capabilities and business model
JNASC provides you with the opportunity to maximize your gross margin and maximize account control
JNASC gives you the advantage of leveraging Juniper Networks technical expertise

As a Juniper Networks channel partner, you know that selling service solutions adds value to every product sale, enhances customer satisfaction by protecting technology investments, increases the opportunity for repeat business, and maximizes your profit margin potentials.

Juniper Networks offers a comprehensive set of channel service programs designed to help you gain a competitive edge by enhancing your service capabilities and enabling you to implement and deliver superior services while increasing your gross profits.

	JNASC Support Reseller	JNASC Support Manager	JNASC Support Provider
J-Partner Status	Reseller	Select or Elite	Elite
Support Plan	Resell Juniper Direct Support (SVC)	JNASC Support Programs (PAR)	JNASC Support Programs (PAR)
Post-Sales Support Requirements	Not Applicable	Technical Assistance Post-Sales Certification Parts Delivery Problem Recreation Lab Annual Audit	Technical Assistance Post-Sales Certification Parts Delivery & Spares Problem Recreation Lab Annual Audit
Products and Pricing	Purchased via Distribution Juniper Networks Publishes MSRP Per Product Renews Annually	Purchased Direct from Juniper Networks from Special Price List JNASC Volume Discount Schedule Per Product Renews Annually	Purchased Direct from Juniper Networks from Special Price List JNASC Volume Discount Schedule Per Product Renews Annually
Contract	Juniper Networks to End-User	Juniper Networks to Partner	Juniper Networks to Partner

JNASC Support Reseller

Augmenting every product sale with a service solution enhances the satisfaction levels of your customers and protects their technology investments for the long-term. Add value and dimension to your product sales, and increase the opportunity for repeat business by selling any of the J-Care service offerings. Juniper Networks provides a healthy incentive for channel partners who sell J-Care service offerings, and we enable our partners to expand their portfolio of service offerings with minimal investment in service resources.

Earn commission by reselling any of the J-Care service offerings.
Sell a complete customer solution without having to invest in the support infrastructure.
Strengthen the relationship with your customers by participating in the service contract renewals process.

JNASC Support Manager

JNASC Support Manager allows you to sell your own branded service to your end-users. Juniper Networks compliments your existing support capabilities by providing the parts delivery function on your behalf or to you directly. This program gives Juniper Networks partners maximum flexibility to maintain their service relationships with customers for Level 1 and Level 2 support, while relying on Juniper Networks for Level 3 support and parts inventory and delivery to you and your customer. As a JNASC Support Manager you are able to provide device-level support services while leveraging their internal support organization and the resources and operational efficiencies of Juniper's service organization.

Sell a complete customer solution and leverage your customer relationship by augmenting service capabilities with Juniper Networks
Partner maintains primary support relationship with the end-user
Juniper Networks provides "parts delivery" on your behalf to the end-user or to your spare depot
Juniper Networks assists you with all escalation and level e support issues to resolve an end-user problem.

JNASC Support Provider

As a JNASC Support Provider, you have the ability to deliver account-level comprehensive support capabilities to your customers, and therefore will rely on Juniper Networks' service organization to augment its efforts as support requirements escalate. This program gives capable partners the ability to execute account-level support services, thereby leveraging in-house competencies and the long-term customer relationship. This program level allows you to sell your branded service using your own organization for primary customer support, and utilizing Juniper Networks for escalation of Level 3 support.

Leverage your customer relationships and deliver support to your customers for the term of your partner relationship while relying on Juniper Networks for escalation support
Partner maintains primary support relationship with the customer, including parts inventory and delivery to the customer
Juniper Networks assists partner with all escalation and level 3 support issues to resolve an end-user problem