Resident Engineer - Network Engineer Support

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Resident Engineer - Design

Available for annual, onsite engagements, providing highly customized network architecture and design assistance to your organization.

Resident Engineer - Operations

Our Operation Resident Engineers reduce the number time-consuming tasks normally performed by your staff, including upgrades and installations, delayed deployment of new network capabilities, and resource-intensive network adaptation.

Organizations often find a dedicated Juniper Resident Engineer an effective way to support Juniper Networks products throughout their lifecycle while reducing the strain on internal staff.

Feature	Benefit
Service quality and customer satisfaction	Your Resident Engineer understands both Juniper technology and your network and processes, for effective preventive maintenance and quick, efficient incident resolution.
Skills transfer	Resident Engineers assist your operations staff with hands-on technical issues, providing informal, on-the-job staff training as they deliver network support.
Return on investment	Resident Engineers help you minimize downtime and operational costs, avoid service-level agreement penalties, and introduce technology that supports new revenue-generating services.
Partnership	Resident Engineers provide a trusted channel of communication between your staff and Juniper Networks, and smooth escalation if necessary to resolve incidents.