Juniper Networks Certification Program Policies

General Certification Policies

• Introduction
• Candidate Agreement
• Conduct
• Correspondence
• Privacy
• Candidate Identification and Authentication
• Disability
• Exam Recertification

Exam Retake Policies

• Written Exams
• Lab Exams
• Exam Scoring
• Exam Retirement
• Logo Guidelines
• Exam Discounts, Vouchers, and Promotional Codes

Cancellation Policy

• Written Exam
• Lab Exam

Introduction

The Juniper Networks Certification Program (JNCP) consists of platform-specific, multitiered tracks that include both written proficiency exams and hands-on configuration and troubleshooting exams. Successful candidates demonstrate a thorough understanding of Internet and security technologies and competence configuring and troubleshooting Juniper Networks platforms.

Provided here is current information on the JNCP policies and procedures to assist in your preparation for Juniper Networks Certification. Please review this document thoroughly to ensure your full understanding of the program. These policies and procedures will change on occasion. Significant changes will be announced to the certified audience on this Web page and by e-mail to the e-mail address provided by you in your CertManager profile. It is important that you keep your contact information updated in CertManager in order for you to receive important updates to the program.

Candidate Agreement

All content — specifically questions, answers, and diagrams of the certification exams—are the proprietary and confidential property of Juniper Networks. This content may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without the express authorization of Juniper Networks. Candidates who sit for Juniper Networks certification exams must agree that they have read and will abide by the terms and conditions of the Certification Candidate Agreement [ 103 KB ] before beginning the certification exam. The agreement applies to all exams and is presented for candidate approval and signature at the beginning of all exam attempts. Signing and adhering to this agreement is required to be officially certified and to maintain valid certification.

We encourage all exam takers to read and thoroughly understand this agreement BEFORE going to sit for your test. Find the Candidate Agreement here [ 103 KB ].

Conduct

Candidates must take no action that compromises the integrity or confidentiality of any Juniper Networks certification exam or certification program. Prohibited actions are described in the Certification Candidate Agreement [ 103 KB ] and in the JNCP Exam Security Web page. Penalties for violating the policy can include revoking exam results and banning candidates from the JNCP.

Correspondence

All official correspondence to certified candidates is sent to the e-mail or other address recorded in the JNCP CertManager credential management tool. Candidates are responsible for updating their personal information in CertManager to ensure receipt of official correspondence, achievement certificates, and other notices.

Privacy

Juniper Networks respects our candidates' privacy and is committed to protect the personal information shared with us. The Juniper Networks Certification Candidate Agreement [ 103 KB ] and these Policies and Procedures describe how we collect and use your personal information.

Program status for all JNCP participants is tracked through various tools, both internal and external to Juniper Networks. These tools (databases) are secure with strictly limited access. The overall content classification for this information is "Juniper Networks Company Confidential" and must be handled consistently with Juniper Networks corporate policy on information privacy. For more information regarding Juniper Networks privacy policy, see http://www.juniper.net/us/en/privacy-policy/.

Internal and external organizations that pursue the JNCP designations require status reports regarding individual and organizational progress. The following guidelines outline the policies and procedures for processing requests for information, including individual and organizational status. Specific requests outside these guidelines are reviewed and approved on a case-by-case basis by the Juniper Networks Certification Program Office. All out-of-scope requests will be documented and reported to the Juniper Networks Certification Program Manager.

Individual Progress Reports/Transcripts. Individual certification status is confidential. Individuals' requests for their own personal progress reports are directed to CertManager. This tool provides information such as exams attempted progress toward certification and certification status. Program participants may publish their credentials to a third party by using the CertManager Publish Credentials tool.

Juniper Networks Internal Organizational Requests. The JNCP provides a corporate-level skills assessment, which is directly related to the corporation's ability to perform services. The following information is considered public information to Juniper Networks management:

• Number certified by track and level
• Number certified by organization, by track and level
• Partner status by track and level
• Customer status by track and level

Juniper Networks External Organizational Requests. Customers and partners make significant investments in training and testing related to the Juniper Networks Certification Program. Status reports directly related to their investment are requested to assess corporate status and partner qualifications. To request external status information on customers and partners, the requestor must submit in writing (e-mail) a brief description of what information is required and the business justification.

Juniper Networks will, under situations described above, share certified status. We will not share individual exam-level information such as pass/fail information, individual score, exams attempted and number of exam attempts.

Candidate Identification and Authentication

The test center admission process and lab exam verification process requires two types of personal identification. Both types of identification must have the candidate's signature, and one must be government-issued photo identification. Individual CertManager and Prometric accounts must be registered to your legal name as indicated on your government-issued identification and must match in both accounts. Also, exam registrations must be submitted under candidates' legal names registered to their CertManager accounts. Failure to submit exam registration under the same legal name registered to the CertManager account may result in inability to attempt the exam.

Disability

If you are disabled and require special assistance to complete your Juniper Networks written exam, contact Prometric to make arrangements. Online or automated attendant scheduling services are not available for appointments that require special accommodations.

If you are disabled and required special assistance to complete your Juniper Networks lab exam, contact the Juniper Networks Certification team directly at certification-confidential@juniper.net to make arrangements.

Exam Recertification

Certification status for exams expires after two years. Candidates with a valid certification must pass an exam designated for recertification to keep their certified status. Reminders will be sent to the e-mail address reflected in CertManager. Please refer to the specific recertification for the recertification requirements regarding your particular exam.

Exam Retake Policies

Written Exams

Candidates who fail their first attempt at an exam can retake it at any time. However, for any future attempts, a candidate must wait a period of 14 calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once the exam is passed, the candidate must wait at least 18 months before retaking the exam, which would generally be for recertification purposes.

Lab Exams

• Candidates who fail a lab exam must wait 14 calendar days before attempting again. These exams require significant support from proctors, other Juniper Networks staff, and lab equipment. The 14-day waiting period is required to ensure the candidate has had sufficient time to do more preparation to pass the exam. On the subsequent attempts, a manager's approval is required.
• We will not double-book a single candidate for a lab exam (that is, make two reservations at the same time for the same exam). Candidates must fail an exam before registering again.
• Once passed, a lab exam may not be taken again.
• Candidates who do not follow these policies are in violation of the JNCP Candidate Agreement and are subject to action as defined in the JNCP Exam Security Web site.

Exam Scoring

• Passing scores are set by using statistical analysis for each individual test. Passing scores might not be consistent across all exams.
• At the completion of a written exam, candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Juniper Networks does not publish exam passing scores.
• Within up to 15 business days after completion of a lab exam, candidates receive a notification of pass or fail. Lab exams do not have a score percentage. Notifications of failure include some information on the areas on which the candidate should focus in a future attempt.

Exam Retirement

When an exam retires it might or might not be replaced by another exam. Although exams are retired, the credentials earned from those exams remain valid and eligible for certification benefits through their normal two-year lifespan before recertification is required.

Logo Guidelines

Certified candidates may only use certification logos, certificates, and other collateral as provided and in accordance with the published Certification Graphics Usage from Juniper Networks Style Guide [ 2 MB ]. Individuals or entities that misuse certification logos, certificates, or other collateral might be subject to penalties up to and including being banned from the JNCP.

Certified candidates may download their applicable logos directly from their CertManager account in the Downloads Center.

Cancellation Policy

Written Exam

If you want to cancel or reschedule an exam, you must contact Prometric or the testing center one business day prior to your scheduled exam appointment. Cancelling or rescheduling an exam less than 24 hours before the appointment is subject to a same-day forfeit exam fee. Exam fees are due for no-shows. Note: Candidates in Japan must cancel or reschedule appointments three business days prior to the scheduled exam appointment.

Lab Exam

Candidates can make changes and cancellations to lab exams 60 days or more prior to the date of the scheduled lab exam by contacting certification-testreg@juniper.net. Juniper Networks will provide a full refund of exam fees.

For changes and cancellations made less than 60 days prior to the date of the scheduled exam, no refund of the exam fee will be given. If you are not able to attend your scheduled lab date, notify certification-testreg@juniper.net. Exams can be rebooked but are subject to an additional exam fee.

If you do not contact certification-testreg@juniper.net to cancel or change your exam prior to your scheduled lab exam date, you will be marked as a "no show" for the lab exam, and you will not be permitted to book another exam for 30 days. For more details, please read the Lab Exam Cancellation Policy [ 42 KB ]