Juniper Networks Technical Support helps you maintain a competitive edge by eliminating downtime and optimizing performance. Juniper engineers are at your service with in-depth knowledge and practical experience of your specific network infrastructure whenever, wherever and however you need them. Select a service plan to match your business requirements, and enjoy confidence in your choice, your network, and your business future. Juniper Technical Support offers:

• Secure, reliable, confident operation, with fast recovery from incidents on any scale
• Rapid returns and consistent savings from network investments
• More performance and productivity from your networks and the staff who depend on them
• Networks that are protected and prepared for any business challenge

J-Care Technical Services combines traditional support with the power of automation and personalized service.

Advanced Insight Solutions (AIS) is the foundation of our J-Care Technical Services portfolio. It’s an enabling technology available exclusively with J-Care Agility Services, J-Care Continuity Services, and J-Care Efficiency Services.

AIS acts as:

• An expert system that embeds the problem-solving expertise of Juniper Technical Assistance Center (JTAC) engineers into Juniper products.
• An early-warning system that keeps constant vigil for potential and acute problems on your network.
• A troubleshooting assistant that automates problem resolution by giving operations staff the ability to open cases with JTAC, including all the needed logs and diagnostics, with a single click.
• An analyst that helps prevent issues on the network by notifying you of potential risks and vulnerabilities before they affect service.
• A highly secure, customizable system that performs according to your specifications and within your security policy guidelines.

AIS-enabled J-Care Technical Services reduces OpEx by:

• Simplifying and automating the way you get technical support from Juniper or Juniper Partners.
• Reducing the time needed to integrate new Juniper products or releases into your fault-management infrastructure.
• Increasing your self-sufficiency by integrating Juniper troubleshooting expertise directly into the products.
• Reducing the time needed by operations personnel to escalate issues to Juniper or Juniper Partners.
• Reducing the overall number of cases opened by taking preventive measures.
• Reducing time and effort to qualify system changes like new software versions and new features or platforms.
• Flattening the "learning curve" for operations personnel when adding new Juniper products to your network.

To learn more, please visit:

• Juniper Networks Advanced Insight Solutions (AIS) Security Overview [PDF 213 KB]
• Advanced Insight Solutions (AIS) [PDF 703 KB]
• Advanced Insight Solutions eLearning Course