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Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need postsales technical support, you can access our tools and resources online or open a case with JTAC.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

  • Use the Case Management tool in the CSC at http://www.juniper.net/cm/ .
  • Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html.

If you are reporting a hardware or software problem, issue the following command from the CLI before contacting support:

user@host> request support information | save filename

To provide a core file to Juniper Networks for analysis, compress the file with the gzip utility, rename the file to include your company name, and copy it to ftp.juniper.net/pub/incoming. Then send the filename, along with software version information (the output of the show version command) and the configuration, to support@juniper.net. For documentation issues, fill out the bug report form located at https://www.juniper.net/cgi-bin/docbugreport/.

Revision History

10 June 2016—Revision 5, Junos OS 12.3 R12– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
25 February 2016—Revision 4, Junos OS 12.3 R12– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
8 February 2016—Revision 3, Junos OS 12.3 R12– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
1 February 2016—Revision 2, Junos OS 12.3 R12– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
25 January 2016—Revision 1, Junos OS 12.3 R12– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
26 November 2015—Revision 4, Junos OS 12.3 R11– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
15 October 2015—Revision 3, Junos OS 12.3 R11– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
9 October 2015—Revision 2, Junos OS 12.3 R11– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
8 October 2015—Revision 2, Junos OS 12.3 R11– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
1 October 2015—Revision 1, Junos OS 12.3 R11– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
26 August 2015—Revision 5, Junos OS 12.3 R10– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
12 August 2015—Revision 4, Junos OS 12.3 R10– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
16 July 2015—Revision 3, Junos OS 12.3 R10– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
9 July 2015—Revision 2, Junos OS 12.3 R10– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
2 July 2015—Revision 1, Junos OS 12.3 R10– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
5 March 2015—Revision 3, Junos OS 12.3 R9– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
26 February 2015—Revision 2, Junos OS 12.3 R9– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
19 February 2015—Revision 1, Junos OS 12.3 R9– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
9 October 2014—Revision 3, Junos OS 12.3 R8– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
1 October 2014—Revision 2, Junos OS 12.3 R8– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
25 September 2014—Revision 1, Junos OS 12.3 R8– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
1 July 2014—Revision 3, Junos OS 12.3 R7– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
24 June 2014—Revision 2, Junos OS 12.3 R7– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
17 June 2014—Revision 1, Junos OS 12.3 R7– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
2 April 2014—Revision 3, Junos OS 12.3 R6– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
25 March 2014—Revision 2, Junos OS 12.3 R6– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
18 March 2014—Revision 1, Junos OS 12.3 R6– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
17 January 2014—Revision 5, Junos OS 12.3 R5– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
14 January 2014—Revision 4, Junos OS 12.3 R5– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
10 January 2014—Revision 3, Junos OS 12.3 R5– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
7 January 2014—Revision 2, Junos OS 12.3 R5– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
23 December 2013—Revision 1, Junos OS 12.3 R5– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
21 November 2013—Revision 4, Junos OS 12.3 R4– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
03 October 2013—Revision 3, Junos OS 12.3 R4– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
25 September 2013—Revision 2, Junos OS 12.3 R4– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
18 September 2013—Revision 1, Junos OS 12.3 R4– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
23 August 2013—Revision 4, Junos OS 12.3 R3– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
12 July 2013—Revision 3, Junos OS 12.3 R3– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
27 June 2013—Revision 2, Junos OS 12.3 R3– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
19 June 2013—Revision 1, Junos OS 12.3 R3– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
29 May 2013—Revision 8, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
15 May 2013—Revision 7, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
07 May 2013—Revision 6, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
29 April 2013—Revision 5, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
09 April 2013—Revision 4, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
03 April 2013—Revision 3, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
29 March 2013—Revision 2, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
26 March 2013—Revision 1, Junos OS 12.3 R2– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
6 March 2013—Revision 4, Junos OS 12.3 R1– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
21 February 2013—Revision 3, Junos OS 12.3 R1– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
08 February 2013—Revision 2, Junos OS 12.3 R1– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.
31 January 2013—Revision 1, Junos OS 12.3 R1– ACX Series, EX Series, PTX Series and the M Series, MX Series, and T Series.

Copyright © 2016, Juniper Networks, Inc. All rights reserved.

Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners.

Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.

Modified: 2016-06-09