Technical Services
Juniper Technical Services is a family of services that combines traditional support with the power of automation, consulting, education, and personalized services. These services protect the investment of your high-performance network, lower your operating expenses, and maximize network uptime.
Juniper Care keeps the network running reliably providing you a level of protection across your network investment by combining service automation (Junos Space Service Now and Service Insight), traditional 24x7 support, E-Support, and E-Learning.
Juniper Care Software Advantage integrates software updates and upgrades with comprehensive technical support to keep your critical software applications at optimal performance.
Juniper Care Plus keeps the network at optimum readiness by delivering a Service Manager, Personalized Proactive Reports, Expert to Expert Access, Advanced Services Credits, and Education Services.
Options
The Resident Engineer provides troubleshooting and operational assistance and expertise for a constantly growing list of technologies and products.
The Resident Consultant provides highly customized network architecture and design assistance and expertise.
Focused Technical provides access to a designated team of senior Juniper engineers with extensive experience and highly focused troubleshooting skills relevant to your network profile.
Juniper Technical Support helps you maintain a competitive edge by eliminating downtime and optimizing performance. Juniper engineers are at your service with in-depth knowledge and practical experience of your specific network infrastructure whenever, wherever and however you need them. Select a service plan to match your business requirements, and enjoy confidence in your choice, your network, and your business future. Juniper Technical Support offers:
- Secure, reliable, confident operation, with fast recovery from incidents on any scale
- Rapid returns and consistent savings from network investments
- More performance and productivity from your networks and the staff who depend on them
- Networks that are protected and prepared for any business challenge
Juniper Technical Services combines traditional support with the power of automation and personalized service.
Juniper Care delivers a combination of service automation (Junos Space Service Now and Service Insight), award-winning 24x7 mission critical support and E-Support, and E-Learning; ensures that your network is running reliably, decreases operational costs, and protects your network investment. Service Automation, enabled by Juniper's Junos Space Service Now, reduces the time for problem identification and diagnostics—this improves staff productivity, and allows your networking staff to concentrate on running the business, not fixing the equipment. Service Insight is a powerful service automation platform that provides proactive reports and empowers an organization to make decisions based on network information and business intelligence. This automation platform does more than "automate"—it reduces risk by discovering errors before they become problems.
Juniper Care Plus delivers a Service Manager, Personalized Proactive Reports, Expert to Expert Access, Advanced Serivces Credits, and Education Credits; this keeps your network at optimum readiness, ensures application reliability, and evolves with your business initiative. Personalized Proactive Reports are personalized to your specific network configuration, and are based on the general information provided by Service Insight. Juniper Care Plus delivers the highest level of network uptime, while minimizing risk and network outages.
Complementary Options provides engineers and consultants with the right level of expertise to optimize your network operations.
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Product Education
