WX WAN Acceleration (formerly Peribit)
Activate your Juniper Customer Support Center (CSC) Account Now!
Juniper Networks has completed the integration of all of the Peribit support tools, applications, content and software downloads. Please note that Juniper Networks assigns individual user accounts as opposed to a single company account—therefore all users will need to have an individual account for CSC access.
If you were a registered contact with Peribit Networks, we have automatically created a new account for you to access the Juniper CSC. You should have received an email (emails were sent on Saturday, September 24th) with instructions on how to activate your new account.
If you did not receive an email with your login information, please Register Now for Access.
If you have any problems registering, please Contact our Customer Care team.
If you need to contact Customer Care, please have the following information available:
- Name, address, telephone number and email address that was linked to the Peribit Support Portal account
- Product Serial number
- Product Installation Location
- Company URL
- Peribit Support Portal User ID if available
Peribit to Juniper Networks Support Conversion Overview
The following chart gives the correct conversion to identify which Juniper offer matches the Peribit support previously purchased. Effective on August 1, 2005 all Peribit Support offerings, part numbers, and pricing will be discontinued. New Juniper Support offerings will be available and will make the Peribit support consistent with the rest of the Juniper products.
| Channel | Peribit Offering | Juniper Offering | Comments |
|---|---|---|---|
Support Offerings |
|||
| Direct Support (Juniper J-Care Support) |
SOF Software Subscription |
J-Care Core (SVC-COR-xxx) |
Base offering that includes Software updates and releases and 24X7 JTAC support. |
| SSW Support & Software Subscription |
J-Care CorePlus (SVC-EXT-WAR-xxx) |
Includes JTAC, Software updates, and repair and return parts coverage | |
| TSP Total Support Package |
J-Care NextDay (SVC-ND-xxx) **
or NextDay Ship (SVC-AR1-xxx) where NBD delivery not available |
Includes JTAC, Software updates, and next business day advanced replacement parts coverage | |
| Partner Support (for authorized JNASC Support Manager or Support Provider partners only, must provide Level 1/2 support) |
No specific partner offers | JNASC Partner Basic (PAR-SUP-xxx) |
Base offering that includes Level 3 JTAC and Software updates only. Partner delivers all Level 1/2 support and contracts directly with end user. |
| JNASC Partner RTF (PAR-RTF-xxx) |
Includes Level 3 JTAC Support, Software updates, and repair and return parts coverage. | ||
| JNASC Partner NextDay (PAR-ND-xxx) ** or Partner AR1 (PAR-AR1-xxx) |
Includes Level 3 JTAC, Software updates, and next business day advanced replacement parts coverage | ||
Warranty |
|||
| All products / all channels | 12 month parts, repair and replace RMA | 12 months, 20 day return to factory parts repair, online CSC access | Converted to standard Juniper warranty |
| 90 days for patches and updates | 90 days, media only, one time Software download | Converted to standard Juniper warranty | |
Time & Materials Repairs |
|||
| Time & materials (T&M) repairs for non-contracted out of warranty | No formal T&M offers | JTAC / Onsite - $250 per hr / 2 hr min SVC-TAC-L / SVC-ONSITE-L (9-5, M-F) |
Standard Juniper T&M |
| RTF Repair - 35% of product list price SVC-RTF-REPAIR |
Standard Juniper T&M | ||
| Adv Repl Repair - 50% of list price SVC-AR-REPAIR |
Standard Juniper T&M | ||
** NextDay delivery is dependant on logistics stocking levels. If NBD delivery is not available, the default level of support is AR1 which is next business day shipment of parts from our central depots.
