Steel-Belted Radius series (SBR series)
Funk Software is now part of Juniper Networks!
Juniper Networks is in the process of integrating all of the Funk Software support tools, applications and content. During this period, please continue to use the existing Funk Software resources below. Once fully integrated into the CSC, Funk Software support users will then be contacted about their accounts to the CSC and the legacy Funk Software support tools and content will be retired.
Important Product Support Notice for SBR Series and Odyssey Access Client!
Juniper Networks has released the following Product Support Notice for SBR Series and Odyssey Access Client (OAC) regarding the upcoming 2007 Daylight Saving Time (DST) schedule changes for the United States. >Read Complete PSN [PDF - 101 KB]
Juniper Networks has released the following Product Support Notice for SBR Series and Odyssey Access Client (OAC) regarding the upcoming Microsoft release of Vista, Longhorn and Internet Explorer 7 Releases. >Read Complete PSN [PDF - 100 KB]
Overview
Funk Software's Steel-Belted Radius® family of RADIUS/AAA products have been renamed to Juniper Networks Steel-Belted Radius series (SBR-series). Our commitment to create products and services that enable our customer's success is reflected in our Technical Assistance Center (JTAC) and our comprehensive support programs. We are committed to delivering the highest level of service to our customers. You can contact our support department in the following ways:
Contact Technical Support
US and International: 408-936-1576
Funk Software to Juniper Networks Support Conversion Overview
Effective on March 1, 2006, all Funk Software Support offerings, policies, part numbers, and pricing will be discontinued. New Juniper Support offerings will be available and will make the Funk Software support consistent with the rest of the Juniper Networks products.
The following chart will give the correct conversion for which Juniper Networks offer matches the support previously purchased from Funk Software.
| Channel | Funk Offering | Juniper Offering | Comments |
|---|---|---|---|
Support Offerings |
|||
| Direct Support (Juniper J-Care Support) |
Annual M&S Support | J-Care Core Limited (SVC-LTD-xxx) |
Base offering that includes 12X5 JTAC support, limited to 5 incidents, SW updates and releases |
| Annual After Hours Support | J-Care Core (SVC-COR-xxx) |
Includes 24X7 JTAC support, CSC access, SW updates and releases | |
| Not offered | J-Care CorePlus ** (SVC-EXT-WAR-xxx) |
Includes JTAC, SW updates, and repair and return parts coverage (available for hardware products only) | |
| Partner Support (for authorized JNASC Support Manager or Support Provider partners only, must provide L1/2 support) |
No specific partner offers | JNASC Partner Limited (PAR-LTD-xxx) |
Base offering that includes 12X5 L3 JTAC support, limited to 5 incidents, SW updates and releases. |
| JNASC Partner Basic (PAR-SUP-xxx) |
Base offering that includes L3 JTAC and SW updates only. Partner delivers all L1/2 support and contracts directly with end user. | ||
| JNASC Partner RTF (PAR-RTF-xxx) |
Includes L3 JTAC Support, SW updates, and repair and return parts coverage. | ||
Warranty |
|||
| All products / all channels | Hardware - 36 mo. parts, repair and replace RMA | 12 months, 20 day return to factory parts repair, online CSC access | Converted to standard Juniper warranty |
| 90 days for patches and updates | 90 days, media only, with one time software download | Converted to standard Juniper warranty | |
Time & Materials Repairs |
|||
| Time & materials (T&M) repairs for non-contracted out of warranty | JTAC / Onsite - $250 per hr / 2 hr min SVC-TAC-L / SVC-ONSITE-L (9-5, M-F) |
Standard Juniper T&M | |
| RTF Repair - 35% of product list price SVC-RTF-REPAIR |
Standard Juniper T&M | ||
| AR Repair - 50% of list price SVC-AR-REPAIR |
Standard Juniper T&M | ||
** J-Care CorePlus and JNASC Partner RTF are only available for hardware products. Not applicable to applications software products.