Funk Integration - Using License Keys to Open Cases
If you have any problems registering, or any non-technical problems, please open a Customer Care Case with the Juniper Networks Customer Care team via the online Case and RMA Management application. For technical issues with Odyssey Access Client (OAC), AAA/SBR-Enterprise, or AAA/SBR-Service Provider, open a Technical Support Case with the Juniper Networks JTAC team via the online Case and RMA Management application.To open a Technical Support Case you need the Support Refernece Number from your License Key. Use the following procedure to get your Support Reference Number:
- Go to Generate/Manage Product License Keys.
- Click on the Find License Keys tab.
- Select the radio button labelled License Key [ SBR/OAC Products only (formerly Funk) ]
- Enter any valid license key in the search box (partial key values are OK).
- It is not necessary to select the Include Archived License Details in search check box.
- After you receive the License Key search results, copy the Support Reference Number from the first column, and paste that serial number value into the Case Manager System Serial Number text box to create your case. If you receive an error using this value to open your case, contact Customer Care by phone to work through that issue.
- Name, address, telephone number, and email address that you have used in the past to contact Funk Support
- Product Serial number - You can look up your product serial number in the License Management System on the Juniper Networks website using your license key for the search
- Product Installation Location
- Company URL
- License Key Number
