Juniper Networks : Customer Support Center : Odyssey Access Client User Page

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Customer Support Center

Customer Support Center - Your First and Fastest Line of Support

The Juniper Networks award-winning Customer Support Center (CSC) is your first line of support for issues that have minimum-to-no impact on your business operations (Priority-3 and Priority-4 cases), and provides the fastest resolution for common technical questions and issues. The CSC provides a worldwide 24x7x365 online support channel with the industry's most robust support tools and content to enable you to quickly and efficiently resolve low priority cases. There are also configuration tools, analyzers, and other tools specifically-designed to help you better support your investment in Juniper Networks hardware and software wherever and whenever you chose to log in.

Quick Links

Customer Support Center main page
CSC Overview Guide

Generate/Manage Product License Keys
Help page with guides

Serial Number Entitlement Tool (SNE)
SNE guide

Software Downloads main page

Knowledge Base

Technical Bulletins
Tech Bulletins Overview

Technical Documentation

Online Case and RMA Management
Case and RMA Management Overview
JTAC User Guide

Access to most online resources requires a CSC login and password. If you do not have a CSC account, you may obtain one by registering at http://www.juniper.net/entitlement/setupAccountInfo.do. The CSC was recognized by the Association of Support Professionals for outstanding performance and innovation in online service and support in 2006 and 2007! Have you checked out the CSC lately?