Customer Care

Non-technical Customer Assistance

The Juniper Customer Care Center is available to all customers 24x7 who need non-technical assistance for the following types of issues:

• CSC Account Registration
• Product Registration in CSC
• Support Certificate issues/questions
• Downloading software within the CSC
• License Key management (VYSYS, SSL)
• Warranty & Contract related issues
• SMART Tool

Customer Care Contact Information

• 1-800-638-8296 (US and Canada) Select Option 2 for Customer Care
• 1-408-745-9500 (Outside the United States) Select Option 2 for Customer Care
• Open a Customer Care Case via the CSC Case Manager
• For a listing of local telephone numbers, please visit us at: http://www.juniper.net/support/support_contacts.html