Product Issue Impact Review
Provides an in-depth analysis of software defects found in the field that match your network profile, and assesses the impact to your network.
Juniper Networks Responsibilities
- Review of product issues matching your target network profile.
- Product issue impact analysis and recommendations.
- Project Management Input for Juniper service deliverables.
Customer Responsibilities
Unless agreed otherwise, the customer will:
- Provide all required information about the network profile, including target or current software release, detailed configuration, and Juniper product platforms.
- Participate in ongoing communications with Juniper Networks’ primary contacts.
- Designate a technical contact to provide supporting technical information and documents.
- Identify a project manager who will attend workshops, sign off on completion, and promptly confirm completion of the service.
Product Issue Impact Review Deliverables
- A Product Issue Impact Review report.
| Feature | Feature Description | Benefit |
|---|---|---|
| Review of product issues matching customer’s target network profile | Juniper consultants will review your network profile, including configuration, feature, and platform information for a given Juniper Networks device. You will also receive information on software defects found in the field that match the target release and your network profile. | Allows you to accurately assess both the risk and probability of your network’s exposure to known defects and proactively make recommendation to avoid potential issues or minimize the impact. |
| Product issue impact analysis and recommendations | Juniper consultants will analyze the defects that match your deployed network profile, and provide an assessment and recommendation on the potential network impact. | Allows for careful and informed preemptive operation of your network infrastructure. |
| Project management input for Juniper service deliverables | Juniper will assign a Professional Services consultant to serve as a single point of contact and assist with the administration and management of Juniper service deliverables. | Helps you better manage risk of new network planning and operational effectiveness. |
Performance-Enabling Service and Support
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Juniper Networks Product Issue Impact Review Service is available globally. Please contact your Juniper Networks sales representative or J-Partner for quoting and pricing.
